About the role
We are seeking a highly organised and proactive HR Administrator to join our HR Shared Services team in Caerphilly on a 6‑month fixed‑term contract. This role is integral to delivering a high‑quality, efficient HR administration service across the full employee lifecycle, supporting both employees and managers across the business.
You will serve as a first point of contact for HR‑related queries, providing timely and accurate guidance, resolving issues where possible, and escalating appropriately when required. The role requires a strong attention to detail, a commitment to confidentiality, and a focus on maintaining accurate employee data while delivering excellent customer service.
Key Responsibilities (but not limited)
Provide efficient and accurate HR administration support across all stages of the employee lifecycle, from recruitment through to exit
Act as the first point of contact for employees and managers, responding to HR queries and providing guidance or escalation where required
Manage HR documentation confidentially and accurately within Workday, ensuring data integrity at all times
Support the upkeep and continuous improvement of HR procedures, processes and best practices
Work collaboratively with the wider HR team to deliver a consistent and positive employee experience
About you
We’re looking for someone to be detail‑oriented and customer‑focused HR professional who enjoys delivering a high‑quality administrative service. Comfortable working in a fast‑paced environment, you will be confident handling queries, managing sensitive information with discretion, and supporting managers and employees with professionalism. You will be well organised, able to juggle multiple priorities, and keen to contribute to continuous improvement within HR processes and ways of working.
Previous experience in an HR administration or HR shared services role is desirable
Strong attention to detail and a high level of accuracy
Confident communicator with a customer‑focused approach
Ability to handle sensitive information with discretion and professionalism
Comfortable working with HR systems (experience with Workday is an advantage, but not essential)
Well organised, with the ability to manage multiple tasks and priorities
Benefits
A competitive salary
25 days’ holiday plus bank holidays
Hybrid working
Pension scheme, life assurance, income protection
Employee assistance programme and digital GP access
Cycle to work scheme and discounts on shopping, travel and more
On site parking
Location: Caerphilly - we operate on a hybrid basis, with 3 days in the office and 2 at home
About us
We’re DS Smith, we believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we’re building the team to drive change across Europe and North America
To fulfil our purpose we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
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