HPC & AI Hardware - Engineering Resolution Engineer

HPC & AI Hardware - Engineering Resolution Engineer

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

The candidate must be open to travel potentially once per quarter.

Rotation of on-call duties with other staff to provide 24x7 coverage

Periodic international travel for training or to assist with installations or support remote systems

Willing and able to obtain security clearance. Physical agility and ability to lift more than 50lbs​

The role:

• Be comfortable and effective in combining technical expertise with customer service to manage hardware support issues from start to finish. 
• Maintain the ability to develop a rapport and empathy for the customer situation.
• Work with various HPE teams, including but not limited to, Global Remote Support, Publications, Training, Support Planning, Manufacturing, Testing, and R&D
• Triage and root cause analysis of customer hardware issues and provide proper corrective actions
• Focus on customers and solutions using HPE hardware and other vendors' hardware.
• Ensure the proper collection of data as you document and provide timely communication of service events.
• Manage escalations to next level of engineering and development ensuring issues are documented completely and are technically sound. This includes communication to/from the customer from HPE.
• Analyze system hardware and interconnect issues and provide final resolutions or workarounds when possible.

About you:

• Bachelor or Associate degree with work experience in mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
• Typically, 5- 8 years' experience, preferably in an HPC related environment
• Good knowledge and experience of Linux/Unix operating systems
• Basic knowledge of and experience in maintaining system hardware and software, utilizing diagnostic tools and debugging tools for problem isolation.
• Excellent organizational, collaborative, and customer relations skills with the ability to remain calm under pressure and deadlines
• Strong verbal and written communications in English
• Excellent analytical and problem-solving skills
• Willing to work “on call” on a staff rotating basis
• Must have availability to provide after-hours support work, as required.
• Ability to gather data and perform analysis of customer reported issues, request and follow advice from teammates or escalate to the next level of engineering with well described problem details
• Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team
• Ability to effectively manage the break fix process by remotely assisting with troubleshooting or initiating on-site hardware repairs
• Ability to multi-task and prioritize, switching between working several issues at once
• Strong mechanical capabilities
• Strong electrical component design knowledge
• Good thermal/cooling design knowledge
• Desire to learn and grow by utilizing and learning new technologies and tools
• Capability to work across GEOs and alongside sales, service SMEs, operations, and management groups
• Desire to challenge how things are done if there is a better way
• Strong customer focus, ability to act as liaison to customer
• Safety focused
• Comfortable working around high voltages

#unitedstates @chippewafalls #wisconson

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

#highperformancecompute

Job:

Engineering

Job Level:

TCP_04

    

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 105,500 - 243,000 in Wisconsin
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.