Housing Manager - Fisher House Program

Housing Manager - Fisher House Program

Department: Department of Veterans Affairs

Location(s): Montrose, New York

Salary Range: $105481 - $137128 Per Year

Job Summary: Located at Hudson Valley VA HCS, Montrose campus, the Fisher House Program provides temporary accommodations and support for families and Caregivers of Veterans and Active-Duty Military receiving treatment at major military and VA medical facilities. Fisher House accommodations are provided at no cost to guests and located within walking distance of the treatment facility. The Housing Manager serves as supervisor of the Fisher House program reporting directly to the facility Deputy Director.

Major Duties:

• Major duties include but not limited to: Managerial Responsibilities: The Housing Manager is responsible for the financial, operations and managerial processes involved with the Fisher House program. Utilizes resources to effectively and efficiently maintain services to achieve VA facility, Fisher House Foundation and VHA program goals. The Manager Collaborates with Facilities Management, Engineering, Interior Design, and facility leadership to develop and manage long and short-range Fisher House budgets including costs of daily operations, maintenance, and periodic refurbishments. Reviews and monitors current expenditures of operations and maintenance functions, estimating cost and developing and managing the annual budget to accomplish the operations and functions; manages the control point and tracks utilization of budget; monitoring of a General Post Fund, and develops the budgetary needs of the Fisher House program beyond facility management and where appropriate, works with local not for profit organizations and voluntary service for additional funds. Collaborates directly with the National Fisher House Program, VA Central Office to request and obligate funds appropriated for Fisher House refurbishment. Liaison and Communication Responsibilities: Responsible for coordinating Fisher House accommodations for a large complex VA facility that serves as a VISN, regional and national referral center for Veterans traveling for specialty care. Oversees the day-to-day operations of the Fisher House Program to include creating and maintaining a staffing schedule. Creating and maintaining an activity calendar; and scheduling transportation for Veterans and families. Coordinates with the facility Public Affairs Officer for any Fisher House media and public affairs issues. Conducts management reviews of the Fisher House program to identify problems and initiate corrective actions. The Housing Manager Serves as a primary medical facility representative and community partner liaison to the community at large regarding Fisher House matters. Communicates the mission of the Fisher House and its program; conducts Fisher House tours, develops, and conducts training for medical facility staff, volunteers, and DoD liaisons. The Housing Manager prepares program brochures for community use; writes articles focused on the local Fisher House program for nationally and locally published magazines and newsletters; authors, edits and updates house guides and welcome booklets; develops VA medical facility memorandums and standard operating procedures for the Fisher House program and supporting elements; authors fact sheets for use by local organizations or in support of events; develops and manages electronic consult/referral processes, authors appropriate forms and coordinates with local information management and clinical applications support agencies; and responds to consults in a timely and thorough manner. Serves as the facility subject matter expert on the Fisher House program and provides community partner education as requested. The Housing Manager is the primary point of contact for all Fisher House events, VIP visits, and efforts or campaigns coordinated with the Fisher House Foundation to raise awareness of the Fisher House mission. Accepts all checks and donations and ensures that they are turned in for deposit and that every donation is acknowledged. Maintains appropriate records that support the program. Customer Service Responsibilities: Maintains communication with all appropriate services to evaluate the quality of support provided by staff and investigates and problem solves any issues identified which impact customer satisfaction. Demonstrates cultural diversity awareness and sensitivity. The Housing Manager identifies guest issues, problems, or conditions and seeks alternative solutions based on evaluation of the intent of applicable rules, regulations and procedures. Supervision: Provides administrative and task supervision to staff, volunteers and contractors assigned to the Fisher House program. Oversees and ensures contract employee requirements are met according to the guidelines established in the Statement of Work. Oversees tasks and activities of all Fisher House volunteers and events in support of the Fisher House guests. Performs other duties as assigned. Work Schedule: Monday - Friday (8:00am - 4:30pm) Telework: This position may be authorized for ad-hoc telework. Virtual: This is not a virtual position. Position Description/PD#: Housing Manager - Fisher House Program/PD99946A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/12/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: managing housing operations such as daily facility oversight, budgeting, and coordinating staff and resources. It involves handling maintenance, financial planning and occupancy assignments. Experience also includes developing housing policies, working with tenants and management to resolve issues, and ensuring compliance with laws and regulations. This work requires the ability to solve complex problems, work with multiple stakeholders, and maintain positive tenant relations. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12904516. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 03/12/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit

Application Deadline: 2026-03-12