Housing Case Manager

• Permanent Part Time Contract – 4 days a week or shorter hours over 5 days
• Location:  Maddington WA 6109
• $72,150 + super + NFP salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity 

Wattle House’s Housing Support Services supports individuals and families who are homeless or at risk of homelessness to secure safe, stable, long-term accommodation while addressing the barriers that impact housing security. Based at Wattle House in Maddington, this role sits within a multidisciplinary service hub delivering integrated housing and community support across Perth’s southeast.

As a Housing Case Manager, you will work alongside individuals and families using a holistic, person-centred and culturally responsive approach. You will support clients to build independence, strengthen wellbeing and progress toward sustainable housing outcomes, while navigating complex challenges such as housing instability, financial stress, family and domestic violence, mental health, alcohol and other drug use, education and employment barriers.

Your Key Responsibilities 

• Respond to referrals from internal and external stakeholders and conduct comprehensive suitability and needs assessments
• Undertake face-to-face client assessments using approved tools, ensuring accurate and timely documentation
• Develop and implement holistic, culturally responsive case plans that build tenancy stability, independence and wellbeing
• Provide intensive, ongoing case management through regular formal and informal client engagement
• Maintain professional boundaries while building client capacity, resilience and informed decision-making
• Coordinate referrals and link clients with relevant supports including housing, AOD, FDV, health, education, employment and community services
• Advocate for clients through collaboration with service providers, preparation of support documentation and participation in case conferences.

Requirements for Success 

• Significant experience in housing, homelessness and/or human services, with strong case management capability
• Certificate IV or Diploma in a relevant human or community services field, with a minimum of three years’ sector experience
• Demonstrated knowledge of issues impacting people experiencing homelessness, including FDV, AOD, mental health and unemployment
• Proven experience in assessment, case planning, advocacy, referral and maintaining accurate, timely case notes
• Strong networks and the ability to build effective relationships with housing providers, community services and government agencies
• Ability to work effectively with diverse client cohorts including individuals, families, women and children, with an understanding of family systems
• Excellent communication, time management and organisational skills, with confidence using Microsoft Office and case management systems.
• Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. 

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: 

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities  
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our Culture 

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au  

Find out more about a career with Mission Australia. 

How To Apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period.  Please apply as soon as possible to be considered. Thank you