HOUSING ADMINISTRATIVE ASSISTANT (OA)

HOUSING ADMINISTRATIVE ASSISTANT (OA)

Department: Department of the Navy

Location(s): Yokosuka, Japan

Salary Range: $34799 - $45239 Per Year

Job Summary: You will serve as a Housing Administrative Assistant in the Housing Department of COMFLEACT YOKOSUKA. ***ACCESS TO MEDICAL AND DENTAL CARE IN JAPAN IS EXTREMELY LIMITED. Please see Additional Information section below.***

Major Duties:

• You will perform duties of a receptionist to answer incoming phone calls, greet customers at the front desk, or refer them to appropriate Military Family Housing (MFH) counselors, off-base clerk interpreters, or supervisors depending on their needs.
• You will record entries in the enterprise Military Housing (eMH) Reception Module as customers check in and make appointments for counselors or supervisors via the eMH Scheduler Module as required.
• You will receive/review documents and forms for housing application, parking certificate, house guest pass request, waiver request, tour extension, Temporary Lodging Allowance (TLA) extension request, and Continued Logistic Support (CLS) requests.
• You will record changes, additions and deletions daily in the eMH Reception Module.
• You will prepare and update routine reports concerning housing occupancy, vacancy, placement, and other related activities for supervisor's review.
• You will perform counseling of prospective and current residents with regards to rights, privileges, and responsibilities of residency as necessary.
• You will maintain continuous housing occupancy records for each housing unit in the eMH Reception Module.
• You will maintain continuous liaison with the Housing Facilities Management division and the Ikego Housing Site Office as well as other service commands such as Personnel Support Detachment (PSD), Public Works Department (PWD), etc.
• You will brief and counsel applicants on leasing practices, standards of conduct, on availability of assistance in resolving complaints, and on deposits and responsibilities of residents in normal care of premises.
• You will assist personnel requesting information on locating schools, shopping centers, churches, public transportation, hospitals and other community services.

Qualifications: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-04 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: providing administrative practices and methods relating to housing personnel support, to include preparation of routine correspondence, ability to research unusual requests, and provide general assistance to a housing management staff. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments, and required documentation as specified in the How to Apply and Required Documents section. Resumes are restricted to no more than 2 pages. Illegible/unreadable resumes will not be considered. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: 1. Click the Apply Online button. 2. Answer the questions presented in the application and attach all necessary supporting documentation. 3. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. 4. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. 5. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. 6. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. 7. Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. 8. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information For more general information, system requirements, and to request assistance regarding the USA Hire Assessments, review the following resources: https://support-usahire.opm.gov/hc/en-us To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Click on this: https://www.usajobs.gov/Help/how-to/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Application Deadline: 2026-05-06