About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.We’re Hiring!
Come join our Four Seasons Family! We are hiring for the following positions:
Full Time Public Areas Attendant
Full Time Housekeeping House Attendant
Seasonal Full Time or Part Time Guestroom Attendant/Turndown
About the role - Public Areas Attendant:
Public Area Attendant ensures the cleanliness and perfection of the guest areas of the hotel and residences. Also supports the back of the house cleanliness such as employee lockers, hallways and service elevators.
What you will do:
Maintain supplies and clean all public areas of the hotel including staff areas as assigned by monument.
Maintain and clean the public washrooms. Each washroom to be checked each hour as a minimum.
Dust all tables, lamps and ledges in all public areas and corridors.
Clean all glass doors and mirrors in public areas.
Assist guests by answering questions.
Dust all marble in lobby and all surfaces.
Clean telephones. Ensure supplies such as pens, pencils, memo pads, directories, ashtrays, and matches are available.
Make routine checks of all public areas to ensure cleanliness and neatness. Empty ashtrays and keep sand clean and stamp with logo.
Clean employees’ washrooms on all floors including pool area.
Make out work orders for any deficiencies and bring them to the Housekeeping Department.
Check guest elevators regularly, clean carpets, mirrors, and polish brass as required.
About the role - Housekeeping House Attendant:
This position sets up the Housekeeping Team up for success. The Housekeeping House Attendant stocks rooms and storage areas with clean linen and transports dirty linen. They will also pick up and deliver items requested by guests. They will assist the Housekeeping Team in moving heavy objects in guest rooms.
What you will do:
Keeps all villa sidewalks/patio areas are neat, swept and mopped depending on surface. Makes sure mirrors, furniture, floors, ashtrays, elevators and doors are clean and mark-free.
Keeps all service elevator landings, stairwells and linen storage rooms clean, organized and tidy by sweeping, mopping and dusting the areas.
Moves racks of clean Rooms linen to Guest Room floors.
Stocks Linen Storage Rooms daily with supplies and amenities.
Empties trash and dirty linen from guest villas.
Helps move beds, furniture, turns mattresses, removes or hangs sheers and drapes.
Assists the Housekeeping team as required.
About the role - Guestroom Attendant/Turndown:
The Guestroom/Turndown Attendant services guest rooms and guest housekeeping requests and is responsible for their overall comfort level.
What you will do:
The Guest room/Turndown Attendant is an integral part of the Housekeeping Team. The Guest room/Turndown Attendant provides a comfortable evening environment in Guest Rooms by cleaning and refreshing the room in the early evening and preparing the room for the guest to sleep in.
Cleans and performs turndown services in guest rooms to exacting standards; cleans, dusts, and sanitizes all areas of the Guest Room.
Closes drapes, reduces lighting, turns music on, and prepares bed.
Restocks towels and used amenities such as shampoo, lotions, cotton balls, etc.
Prepared unoccupied rooms for turndown for arriving guests.
Interact with guests making them feel welcomed, comfortable and well taken care of by handling all guest interactions with the highest level of hospitality, accommodating any special requests.
What you bring:
High School education or equivalent experiences.
Preferred experience in a luxury hotel in Housekeeping or equivalent with Four Seasons or another organization.
Have a high level of attention to detail.
Knowledge and the ability to operate cleaning equipment.
Ability to understand and working knowledge of English.
Hold a valid driving license in order to operate golf carts and have a clean driving record.
Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
What we offer:
Hourly: $26.25
Competitive Salary & Benefits
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans
Schedule & Hours:
Full Time or Part Time availability
Flexible for early morning, mid-day, and evening shifts in order to support 24/7 operational business needs
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.
To apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.
Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf