Housekeeping Manager

Major Responsibilities:

• Supervise housekeepers; sets and monitors appropriate performance objectives and standards; recommends the continued employment, discipline, or dismissal of all housekeepers in accordance with the collective bargaining agreement.
  • A thorough understanding of the Collective Bargaining Agreement is imperative.
• Maintains supplies of cleaning materials and equipment, determine PAR levels and placing orders to maintain stock levels; may test new products and equipment and obtain best value on purchases. 
• Responsible for controlling costs through purchasing practices that meet all procurement guidelines including LEED requirements and MBE/WBE goals.
• Ensure that housekeeping job charges are completed as assigned. Oversee, implement and modify the job charges as needed
• Review and understand event schedule and requirements to ensure proper balancing of priorities between customer/event needs and the DLCC client standard of cleanliness in all areas.
• Communicate with appropriate staff to ensure customer/event/venue requirements are met with appropriate staffing levels.
• As manager on duty, supervise and oversee event set up and tear down teams to ensure room sets and changes are completed in a timely and accurate manner.
• Regular visits to all areas of responsibility within the DLCC are required: to monitor standards of cleanliness, to establish and implement ways to improve and meet the evolving custodial needs of the DLCC and the events therein, and to ensure a safe work environment. 
• Assist with the development of custodial services plans for each area to establish the tasks of and expectations for housekeepers, indicating a detailed daily and periodic schedule for cleaning and reporting of needed maintenance of the facilities using the Altum system where appropriate.  Plans must be developed in a manner consistent with LEED EBOM requirements
• Conduct regular inspections of all DLCC areas of responsibility and equipment to ensure that high standards for cleanliness, attractiveness and safety are maintained.  Recommend to the Director of Facilities Services any improvements needed.
• Ensure housekeeping staff maintain custodial and maintenance equipment that is clean and fit for purpose, arranging for replacements as needed; attends required meetings and serve, as appropriate on staff committees.
• Maintain the DLCC 3R report related to waste diversion & utility management.  Maintain & provide data as required for production of sustainability-related content such as Annual Sustainability Reports, Quarterly Newsletter, training/educational materials.
• Maintain knowledge base of current trends, technology, laws, regulations, topics and developments in the area of sustainable cleaning and operations.
• Maintain a harassment free environment with good employee morale by demonstrating good employee relations practices and utilizing HR/client/supervisor consultation when needed; monitor and manage housekeeping absence, turnover, and PT staff supplementation to ensure flexible coverage can be arranged at short notice.
• Manages and monitors all applicable safety programs, accident prevention, and health maintenance for all employees, including safe and proper use of equipment, vehicles and materials, identification and prevention of hazards, air quality controls if applicable.  Ensure that Safety Data Sheets (SDS) are updated and are kept in previously identified locations within the DLCC. Ensure that OSHA standards are met on a daily basis.
• Complete, review and authorize all requests for staff PTO requests in a timely manner and in accordance with Legends Global standard operating procedures. Assure all temporary employee packets are complete and returned for processing.
• Weekly Payroll functions include timesheet approval, entering employees into the time clock and data entry into the payroll system in a timely manner.

Education & Experience:

• Bachelors degree in Sustainability, Business Administration and/or Management; Facility Property Management, or other closely related field preferred.
• 3-5 years of related professional experience.
• Experience working in LEED Certified facilities, preferred

Knowledge, Skills and Qualifications:

• Team management and supervisory skills, including delegation and accountability, staff recruitment and development, budget management, and internal and external reporting.
• Ability to interface effectively and collaboratively with clients, peers, project teams, and all levels of management in order to develop solutions and ensure stakeholder buy-in
• Project management skills, including reliable scopes of work, timelines, and cost estimates for sustainability projects.
• Knowledge and experience of cleaning operations, grounds, and maintenance on a significant scale.
• Able to engage and influence staff to priorities, reschedule and show flexibility in carrying out work in light of changing client needs or due to absence or turnover.
• Ability to effectively communicate with union staff, management team, show managers, building owners to receive and convey direction in order to achieve desired result.
• Strong organization, prioritization and communication skills, able to work within time constraints and priorities tasks according to the needs of the client(s).  Awareness and understanding of OSHA standards.
• Ability to provide training and guidance to staff on standards related to the field.
• A thorough understanding of the Collective Bargaining Agreement is imperative.
• Able to use standard IT packages – Microsoft Outlook, Word and Excel – as well as capacity to learn and fully utilize the departmental time and attendance system, Event Management Software, and the Altum CMMS software package; awareness, and ability to work well within, a diverse workforce.

Working Conditions

Physical Demands:  The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk, sit, climb or balance, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.

Work Environment:  The environmental demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive.

• Exposure to a variety of childhood and adult diseases and illnesses
• Occasional exposure to a variety of weather conditions
• Exposure to heated/air conditioned and ventilated facilities
• Exposure to a building in which a variety of chemical substances are used for cleaning, instruction, and/or operation of equipment
• Function in a workplace that is usually moderately quiet but that can be noisy at times

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM GLOBAL is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.