About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.About the role
Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Housekeeping Coordinator who shares our passion for excellence and who infuses enthusiasm into everything they do!
The Housekeeping Coordinator is a central member of the Rooms Division Team. This role will provide great support to the Housekeeping Team in delivery flawless service to our guests.
What you will do
Responsible for answering all housekeeping incoming telephone calls in a professional demeanor and operate several computer systems at once to field guest requests, check on rushed rooms, communicate with housekeepers and runners to action departmental requests.
Excellent at working with Microsoft Word & Excel spreadsheets and able to quickly learn internal internal operational software such as Opera, Hotsos/Rex, Mobile App in order to use them efficiently.
Coordinates the room assignment of the room attendants for arrival and stay over rooms while ensuring maximum operating efficiency of the department.
Ensures all guest service times are honored, minimizes guest wait time for rushed rooms, and communicates room moves with other operational departments as needed.
Receives all housekeeping calls from guests and employees alike. Dispatches requests to the appropriate staff members and expedites any guest requests as quickly as possible.
Notifies management team with any glitches reported by guests for immediate course of action to recover and follow up with guests.
Coordinates work orders and maintenance requests and follows up to make sure work is done.
Reviews guest profiles and traces prior to arrival to execute any special requests or preferences.
Support the housekeeping operation by conduct daily admin tasks and generate reports.
Assists with stripping, cleaning and inspecting rooms as needed based on operational needs.
Ensure office remains clean, organized while providing or promoting an inviting atmosphere.
Conducts self in a professional manner at all times. Adheres to the established standards of conduct and house rules, fire regulations, and department procedures and policies.
Works harmoniously and professionally with room attendants, house attendants, laundry attendants and fosters strong relationships with the team.
What you bring
At least 1 year experience within the same or similar position with hospitality; previous housekeeping or supervisory experience preferred.
Strong organizational and communication skills
The ability to multi-task on several assignments at once
The ability to operate computer equipment and several other computer programs
Computer proficiency, especially in Microsoft Word & Excel
Experience with software systems such as Opera Hotsos/Rex is a plus
What we offer:
Paid time off, including vacation days, floating days, and sick days
Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
Complimentary meal per shift in our employee dining room, OASIS
Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs
Monthly Employee Recognition celebrations and Bi-Annual Employee Parties... and more!
The hourly wage for this role is $29.09.
Schedule & Hours:
The ideal candidate will have a flexible work schedule and able to work weekdays, weekends, and holidays.
We look forward to receiving your application!
Successful candidates must possess legal work authorization in Canada. Work permit sponsorship is not available. This posting is for an existing vacancy within the organization. The hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.