About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first-hand connection to the region’s tech legacy, sports and music venues and discover local adventures blended with artful sophistication. Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway.Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
The Opportunity:
Four Seasons Hotel Silicon Valley is currently looking for a Housekeeping Coordinator.
Essential function of the job:
Coordinate and support daily Housekeeping operations to ensure guest rooms and public areas are maintained to Four Seasons standards while delivering efficient communication and guest satisfaction.
Respond to and manage guest and interdepartmental requests received via telephone, FS Messenger (chat), and Microsoft Teams/Outlook email, using professional etiquette while accurately documenting and assigning tasks for timely completion.
Coordinate and prioritize guest requests and traces based on VIP status and arrival times, while reviewing guest reservations to ensure accurate notes, specials, and traces are properly recorded and maintained.
Oversee the coordination of room attendants and house attendants by prioritizing tasks based on business levels and guest arrival and departure patterns, while coordinating and directing Housekeeping activities through ongoing communication with floor supervisors and other departments to ensure accurate room status and timely service delivery.
Operate PMS and HotSOS systems to update room status, print designated reports, and distribute them accordingly. Monitor Out of Order rooms and follow up on discrepant or incomplete work before and after shift handovers.
Prepare and track maintenance work orders in coordination with Engineering to ensure timely completion.
Handle guest laundry requests including item counting and charge posting in accordance with procedures.
Assist management with administrative duties as assigned and respond professionally and effectively to all hotel safety and emergency situations in accordance with established procedures.
Assist across Housekeeping operations as assigned and perform additional duties assigned by the Director of Housekeeping or Assistant Manager.
Qualifications and Skills:
Minimum of 1 year of experience in the Housekeeping Department or Rooms Division preferred.
Working knowledge of computer systems required; experience with Opera is preferred.
Strong ability to multitask, prioritize responsibilities, and manage competing demands effectively.
Demonstrated proficiency in typing to produce accurate and timely work, with fluency in spoken and written English required. This role involves direct interaction with employees and guests; therefore, strong communication skills are essential.
Must have current authorization to work in the United States. Bilingual proficiency in Spanish is preferred.
What to Expect:
Hourly rate $28.07
Be part of a cohesive team with opportunities to build a successful career with global potential
Medical, dental, and vision insurance
Holiday, vacation, and sick pay
401k participation with a company matching program
Complimentary stays at Four Seasons worldwide (subject to availability)
Free employee meals prepared by the culinary team
Complimentary dry cleaning of employee uniforms
Free employee parking