About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.About the role
Handle all calls into the housekeeping department and ensure all guest requests are forwarded to the appropriate individual to follow through on request.
What you will do
Open the department in the morning shift, print all needed reports including hotel operations overview, daily event reports, trace reports in Opera. Read the handover from previous day and action. Create daily work assignments for Room Attendant and Turndown Attendant in designated computer systems. Issues the daily work assignments, Trace and Events reports as well as Hotel Overview report to Lobby Attendants, Housemen and Supervisors. Ensures that all special set ups in guestrooms, guest requests, group and event movement as well as daily projects are highlighted on the assignments as well as verbally to the staff member. (2%)
2. Monitor that all Housekeeping, Laundry & Valet and Engineering service requests from guests will be actioned and completed in a timely manner and follow up if needed to ensure request has been completed. (10%)
3. Updates daily the Power Point briefing slides shows for the Morning and Evening Housekeeping briefings after consulting with the Housekeeping Management and Supervisor team (5%)
4. Check status of stayover rooms and arrival rooms and move rooms around in Room Attendant assignments and ensures all rooms are cleaned and inspected by 3pm. Bring to the attention of Housekeeping management should the possibility arise that not all rooms will be completed by 3pm. (10%)
5. Manage Day Service and Turndown Service and contact all guests who have a “Do not disturb” through available channels such as Four Seasons Chat, emails or written notes. (5%)
6. Follows up on engineering requests from guests and staff members and makes sure that they are completed in a timely manner. (5%)
7. Checks Housekeeping staffing for all positions for the next day and informs the Housekeeping management of any over or understaffing according to labor standards. (5%)
8. Conducts weekly inventories of all Housekeeping supplies with the input of the Floor Supervisors and submits Purchase Orders to hold par levels. Purchase Orders have to be done in line with Housekeeping budget and avoiding over or under ordering as well as shortage of supplies. (5%)
9.Maintain tracking sheets for Housekeeping staff productivity and Housekeeping projects and update them daily. Add all known guest preferences in regards to Housekeeping service, set up and Service times in Opera guest profile, HOTSOS notes for current and future stays and set an Opera Trace for the duration of the guests stay. (5%)
10. Ensure that the Housekeeping Office as well as all Housekeeping storage rooms on B1 level are tidy, clean and organized at all times. Ensure that the info board is at all times updated with the newest hotel and company updates for all staff without Lotus Notes access. (5%)
11. Send a written handover in form of a standardized word document at the end of the Evening shift to the Housekeeping Lotus Notes group. Save the handover in designated folder in rooms drive. (5%)
12. Complete the daily assignment for the day shift and evening shift Coordinator and file it together with the completed handover from the previous day. (5%)
13. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)
14. Works harmoniously and professionally with co-workers and supervisors. (10%)
What you bring
Education: High School Diploma or Equivalent
Experience: Prior experience preferred but not required.
Skills and Abilities: Ability to read, write and speak English.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
• Full Time
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf