Housekeeping and Conversion Crew Lead

POSITION:      Housekeeping and Conversion Crew Lead

FACILITY:        Duke Energy Convention Center         

LOCATION:     Cincinnati, OH  

DEPARTMENT: Operations     

REPORTS TO:  Operations Manager

FLSA STATUS: Non-Exempt Hourly

LEGENDS GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.

Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Full-Time Housekeeper / Conversion Crew Team Member at the Duke Energy Convention Center. The Housekeeper/Conversion Crew Team Member dual role combines housekeeping duties with event or facility conversion tasks, ensuring spaces are clean, safe, and efficiently prepared for daily use and special events. The Housekeeper / Conversion Crew Lead supervises staff responsible for cleaning and maintaining the facility while also directing teams that set up and tear down event spaces. This dual role requires strong leadership, organizational skills, and the ability to manage both routine housekeeping and large-scale event conversions The role is responsible for leading the team responsible for maintaining cleanliness and sanitation standards across the facility while also assisting with event setup and teardown. It requires flexibility, physical stamina, and teamwork to support both daily housekeeping needs and large-scale event conversions. The role is responsible for performing work as needed to efficiently clean, maintain, and prepare for events and other day to day needs in keeping with standards of a first-class facility. This includes, but not limited to setting/striking tables, chairs, staging, air walls, barricades, pipe and drape, dance floor and other event related inventory as needed. Other responsibilities may include preventative maintenance, cleaning, upkeep, replenishing supplies, and operating machinery including but not limited to utility vehicles, compactors, scrubbers, sweepers, snow machines, pallet jacks and other motorized material handling equipment as trained and authorized.

Essential Duties and Responsibilities

• Lead housekeeping staff: Assign tasks, monitor performance, and ensure cleanliness standards are met.
• Lead conversion crew operations: Direct teams in setting up and dismantling furniture, staging, and equipment for events per diagram and event plan instructions.
• Equipment Inventory & Asset Management:
  • Responsible for maintaining accurate records of all equipment, including serial numbers, usage dates, and assigned users.
  • Oversee the daily process and documentation of issuing radios, uniforms, and keys to staff and ensuring their return.
• Shift Lead Responsibilities:
  • Confirm attendance, assign roles, and communicate expectations at the beginning of shifts; collect feedback and review performance at the end.
  • Record shift logs, note incidents, and report any issues to management.
  • Ensure staff follow company policies, safety protocols, and proper handover procedures between shifts.
  • Serve as the point of contact for shift transitions, ensuring smooth operations and continuity of service.
• Perform inspections: Check rooms, public areas, and event spaces for cleanliness, safety, and readiness.
• Train and mentor staff: Demonstrate proper cleaning techniques, safe equipment use, and event setup procedures.
• Coordinate with other departments: Work with Operations, Engineering, Food & Beverage, Audio Visual, IT and Event Management to meet operational needs.
• Maintain supplies and equipment: Ensure adequate stock of cleaning materials and safe use of machinery.
• Handle guest or client concerns: Respond to issues promptly and professionally.
• Enforce safety protocols: Oversee compliance with workplace safety and proper lifting/chemical handling procedures.
• Perform various event related tasks efficiently before, during and after events including but not limited to the setting/striking of tables, chairs, staging, air walls, barricades, pipe and drape, dance floor and other event related inventory as needed.
• Sweep, mop, scrub, wax, vacuum, clean all surfaces, empty trash, and operate trash and recycling compactors as directed.
• Cleaning, dusting, and maintenance of various areas throughout Facility.
• Keep Supervisor and Manager informed on status of work and reviews work orders and completes tasks as assigned within the time period provided.
• Maintain supply rooms and equipment in an orderly fashion and uses equipment and supplies as instructed.
• Assist with proper storage of all event related equipment as directed.
• Assist with the cleaning and minor maintenance of all cleaning and housekeeping machinery and equipment.
• Perform deep cleaning and housekeeping projects throughout the Center, i.e., carpet extraction, floor stripping, sanitization, waste removal, window cleaning and other projects as directed.
• Report damages to equipment in a timely manner to Supervisor.
• Perform preventative maintenance work on equipment, storage rooms and other areas of the Facility as directed.
• Maintain inventory logs and department checklists as directed.
• Maintain good and effective relationships with staff.
• Adhere to all Facility rules, regulations, safety programs, policies, and procedures.
• Ability and willingness to work flexible hours, which could include evenings/nights, holidays and weekends as dictated by event activity.
• Perform other duties as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include supervising and coordinating the activities and operations for client services support while serving as the primary liaison between exhibitors and facility departments to process electrical, utilities, cleaning, and telecommunications orders.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience    

• High School Diploma or equivalent preferred but not required. Must be at least 18 years of age.
• 6 months' experience within housekeeping or custodial, preferred.
• Familiar with basic cleaning products, tools, and housekeeping practices.
• Experience in similar facility setting is preferred but not required.
• Maintain a drivers' license or have willingness and ability to obtain for required equipment operation.
• Prior supervisory role in housekeeping, custodial, or facilities management.

Skills and Abilities

• Must possess and demonstrate good written and verbal communication skills.
• Ability to communicate via radio.
• Must maintain a professional appearance.
• Ability to perform routine and repetitive housekeeping and certain event set up tasks without immediate supervision.
• Ability to take direction and complete assigned tasks accurately and on time.
• Ability to operate various cleaning machines and equipment within the Center.
• Ability to work both as a part of a team and independently without direct supervision.
• Ability and willingness to work flexible hours, which could include evenings/nights, holidays and weekends as dictated by event activity.

Computer Skills                                               

To perform this job successfully, the individual should have intermediate knowledge of Microsoft Office programs (Outlook, Word, Excel, and PowerPoint), and Momentous.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to work in a fast-paced, dynamic setting with frequent transitions between housekeeping and event conversion tasks.
• Requires standing, bending, lifting, and moving equipment for extended periods.
• Often involves irregular hours aligned with event schedules.
• This position will require a considerable amount of walking, climbing, stooping and possibly heavy lifting. The position requires work in both indoor and outdoor settings.

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.