The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Hotel Dispatcher at New York New York, you will deliver refined, luxury-level service by serving as the central point of contact for Bell Desk operations and guest requests. You will coordinate and dispatch bell services for arrivals, departures, group movements, and special requests, while efficiently managing calls, service documentation, laundry coordination, and interdepartmental communication to ensure seamless operations. By anticipating guest needs, resolving concerns promptly, and maintaining expert knowledge of hotel services and local attractions, you will help create exceptional, memorable experiences for every guest.
THE STARTING RATE: $21.3643 Hourly
THE DAY-TO-DAY:
Actively seek to provide refined luxury service ensuring guest satisfaction
Answer Bell Desk phone and record guest requests
Facilitate bag handling for guests by dispatching bell persons efficiently
Maintain positive guest relations at all times and be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction; handle calls from guests, write requests for service-on-service call cards, punch card with a time stamp and place them in rotation for the next available bell person to assist
Assist guest calls and dispatch bellmen to handle guest luggage for check in or check out.
Transfer callers to other departments as necessary
Organize convention groups by completing paperwork, setting up bag pulls times, calling the tour leader for information as needed including bus times for pick up and room changes
Organize all laundry in and out by verifying names, room numbers, number of items and check for room changes
THE IDEAL CANDIDATE:
High School Diploma, GED or equivalent required
Work varied shifts, to include weekends and holidays required
6+ Months of Prior Relevant Guest service experience required
6+ Months of Prior Relevant Experience handling multiple phone lines required
Front Services experience required
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15408
Are you ready to JOIN THE SHOW? Apply today!