Hospital Emergency Dispatcher

City/State

Work Shift

Overview:

Sentara Health is seeking to hire a qualified individual to join our team as a Hospital Emergency Dispatcher.

This is a Third Shift schedule from 7:30pm to 6:00am including rotating weekends and holidays.

This position is on-site in Virginia Beach, VA or Harrisonburg, Virginia

Position Status: Hiring for full-time nights

Position Location: Rockingham Atrium- Harrisonburg, VA / Sentara Independence - Virginia Beach, VA

Central Communications Operators play a critical role in ensuring seamless, timely communication across Sentara hospitals, freestanding emergency departments, and afterhours call services. Operating within a centralized, 24/7 environment, this role serves as the primary hub for emergency and nonemergency communications—supporting rapid response coordination, internal escalation, and exceptional customer service. Success in this role requires the ability to stay calm under pressure, adapt quickly to shifting priorities, and communicate with urgency and precision during high impact situations. 

Education 

• High School Diploma or equivalent (Required) 
   

Certification/Licensure 

• No specific certification or licensure required at time of hire 
   

Experience 

• 2 years of experience in a high-volume, fast-paced communications, call center, or service operations environment, such as healthcare, emergency services, telecommunications, public safety, or centralized customer support (Required) 

The ideal candidate will possess the following  (Preferred):   

• Demonstrated ability to handle confidential and sensitive information appropriately  

• Knowledge of emergency codes and hospital incident command systems  

• Proficiency with multi-line phone systems, paging systems and emergency notification platforms  

• Experience with electronic health record systems and call management software 

• Ability to troubleshoot communication equipment under pressure.  

• High attention to detail and accuracy in documentation 

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Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff.  Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.