Homeless Outreach Supervisor

Salary to be commensurate with experience

The hiring range for this position is $65,525 - $81,906/annually

The full salary range for this position is $65,525 - $102,383/annually

The deadline to submit applications is December 7, 2025. The City of Aurora will conduct ongoing screenings of applications on a first come-first serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice. 

OVERVIEW OF POSITION

The Homeless Outreach Supervisor leads the homeless outreach team in addition to managing cooling stations, creating team protocols, running meetings, training staff, and coordinating with community partners. 

PRIMARY DUTIES & RESPONSIBILITIES 

• Provide ongoing supervision to outreach case managers and homeless program coordinator. This may specifically  involve a review of case plans, Homeless Management Information System (HMIS) case notes, and other documentation within case files 

• Oversee the hiring, training, career development, evaluation, and discipline of staff 

• Provide crisis response support to staff as appropriate and serves a pivotal role in guiding planning activities 

• Adapt supervision of service provision based upon revolving needs of community, emergency abatements, and other emergent situations 

• Troubleshoot barriers that arise, with teams and individually 

• Ensure effective oversite of Navigation Campus services 

• Coordinate maintenance of division fleet 

• Responds to Access Aurora requests in a timely manner 

• Respond to community and inter-departmental reports on homeless encampments. 

• Develop and coordinate strong inter-sector collaboration with both internal and external partners that have a touch point with people experiencing unsheltered homelessness 

• Coordinate A@H Outreach and Data committees to foster a strong community-based trauma-informed outreach response. Including providing appropriate trainings and learning sessions 

• Assist as needed in coordinating annual Point in Time (PIT) count 

• Work with A@H collaborative as needed 

• Assist with homeless NOFO process. 

• Evaluate best practices, identify and assess operational improvement opportunities 

• Attend organizational and outside community meetings to ensure all concerns heard 

• Model teamwork, collaboration, conflict resolution skills and organization attributes in developing and sustaining effective work relationships with staff, colleagues and community members 

• Manage Homeless Outreach supply budget 

• Performs other related duties as assigned 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that  

are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any  

time with or without notice. 

• Associate degree in Public Administration, Social Work, Sociology or a related field  

Experience:  

• 2 years’ experience in program administration duties related to homelessness 

• 3-years supervisory experience 

• 1 year of customer service experience responding to internal and external customers via telephone and email communication 

Preferred Qualifications:  

• Bachelor’s degree in related field 

• Addictions Counseling License 

• Bilingual in Spanish 

• Lived experience of homelessness 

Knowledge 

• Structure, purpose, and administration of government 

• Project management and related techniques 

• Grants management 

• Basic principals of budgeting 

• Community or citizen outreach principles and strategies 

• Foundational understanding of inequities facing people experiencing homelessness including inequities arising from race, gender expression or identity, presence of disabling conditions, and sexual orientation 

• Supervisory experience 

• High value on achieving service/housing outcomes 

• Knowledge of outreach and community engagement principles and techniques 

Skills: 

• Professional and customer service phone communication 

• Record keeping and tracking expenditures 

• Teamwork and forming partnerships 

• Strong interpersonal and managerial skills  

• Skill in the use of windows-based programs 

• Strong customer service skills in customer relations, crisis communications management, public speaking and media relations 

• Skill in checking information for accuracy and completeness and correcting errors 

Abilities: 

• Establish and maintain effective working relationships with City departments, other governmental entities,  

community organizations and citizens 

• Handle sensitive situations with tact and diplomacy 

• Communicate directly and concisely, both orally and in writing 

• Work well with individuals of diverse backgrounds who have varied objectives and priorities 

• Provide high quality and professional written and verbal communication 

• Conduct research and prepare concise reports on findings 

• Direct and effectively supervise a diverse workforce 

• Administer budgets 

• Creatively solve problems, negotiate and handle stressful situations in a positive manner 

Licenses and Certifications Required 

• Colorado Driver’s License with a good driving record 

WORKING CONDITIONS 

Essential Personnel: 

When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel. 

Physical Demands: 

• Light physical work requiring the ability to lift 20 pounds 

• Occasional lifting and carrying of objects 

• Occasional walking and standing both indoors and outdoors in varying types of terrain and weather conditions 

• Frequent hand/eye coordination to operate a motor vehicle, computer terminal, ipad 

• Vision to read and interpret reports and other written documents 

• Frequent speech communication and hearing to maintain communications with employees, partnering  

organizations, the business community and neighborhood groups 

• Occasional prolonged periods of walking, standing, kneeling, and sitting depending on environment 

• Frequent speech communication and hearing to maintain communications with employees, partnering organizations, the business community and neighborhood groups 

Work Environment: 

• This role is sometimes outside and may encounter inclement weather, including heat, cold, snow, and rain. 

• May work in a dusty and/or noisy environment 

• In office work 80%, field work 20% 

• This job has direct contact with people experiencing homelessness. 

Equipment Used: 

• Uses standard office equipment including provided computer and common office software such as email, internet, Word, Excel and mapping systems like google maps or basic GIS 

• Use of provided vehicle, but may require occasional use of personal vehicle 

• Narcan and other harm reductive equipment 

• Two way radio