For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Key Responsibilities:
Intake & Patient Coordination
- Assist with patient admission and intake processes, including:
- Collecting referral information
- Collecting required admission documentation
- Coordinating with clinical leadership to ensure required orders and documentation are obtained prior to start of care (SOC)
- Supporting admission and intake tracking logs
- Serving as first point of contact for incoming calls, intake inquiries, and service coordination requests
- Coordinate start-of-care scheduling with clinical staff
- All admission and intake activities are performed under the direction of the agency
- Administrator of the Director of Patient Care Services (DPCS).
Documentation & Compliance Support
Support documentation and regulatory compliance processes, including:
- Verifying required patient documentation prior to SOC under clinical leadership direction
- Tracking completion of:
- Signed physician orders
- Plan of Treatment documentation
- Visit documentation
- Supporting internal patient record audits and CDPH survey preparation activities.
- Maintaining organized electronic records consistent with California home health patient record requirements.
- This role does not perform clinical patient record reviews, clinical documentation approval, or clinical quality determinations.
Scheduling & Staff Support
- Support with skilled nursing visit scheduling coordination.
- Communicate schedule updates to nursing staff and patients
- Track nursing staff availability and PRN utilization
- Support onboarding documentation collection for clinical staff under HR and leadership direction.
Operational & Administrative Support
- Provide administrative support to the Administrator and DPCS
- Maintain internal compliance tracking logs and operational reports
- Support supply and equipment coordination
- Support Quality Assurance and Performance Improvement (QAPI) data tracking
Customer Experience
- Provide professional, timely communication with patients and families consistent with agency service standards and patient rights requirements.
Qualifications
- Prior administrative experience in healthcare strongly preferred (home health, hospice, or medical office strongly preferred)
- Working knowledge of medical documentation and terminology preferred
- Strong organizational and time management skills
- Demonstrated attention to detail and confidentiality
- Experience working in regulated healthcare environments preferred
- Proficiency with EMR systems, Google Workspace, and Microsoft Office
Physical Requirements
- Travel up to 30%.
- Ability to lift 15–20 pounds and work in a standard office environment.
Hourly Rate Starting at $30+
Benefits for full time employees
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only:
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
#LI-TK