Employment Type: 6-month fixed term contract | 2X roles
Hours: 38 hours per week
Salary: $43 per hour + salary packaging benefits
Location: Hughesdale office with travel to Gippsland, Geelong, Ballarat and Melbourne metro areas as required. A vehicle will be provided.
Upload with Application: Resume, cover letter, and all relevant qualifications
Contact: Anastasia Xynos | XynosA@mercy.com.au
All applications must be submitted online, applications via email cannot be considered.
Where there’s life, there’s Mercy.
Where there’s care, there’s You.
Through the battles and the breakthroughs, we're there. Where will you be?
For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.
As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.
At Mercy Health, it’s all about taking what we have and making it better.
To do that, we need you.
Join us at Mercy Health and help our teams deliver even greater outcomes.
About the opportunity:
Are you ready to take on an exciting new role where your passion for people and your sales acumen can make a real difference? Mercy Health Client Services is seeking a dynamic and compassionate individual to join our team as a Home Care Intake Coordinator.
You will play a vital role in helping individuals access the care they need. This position blends customer service, sales, and coordination skills to ensure a seamless intake process for our home care services.
The key purpose of the HCIC is to:
Respond to enquiries from potential Support at Home or Private clients and/or their carers
Support clients/representatives to understand the benefits and costs of home care services, taking into consideration their individual circumstances, so they can make an informed decision about accepting in home care
Complete necessary processes and administrative tasks to activate and establish home care requirements in readiness for commencement.
Review My Aged Care Portal for new referrals. Provide quality customer service to potential new clients, aiming to meet these clients' needs efficiently and effectively and provide the best possible care and support service.
Completing in-home sign-ups for new Support at Home clients across both regional Victoria and metropolitan Melbourne.
Support client intake, onboarding, and preparation of service agreements and documentation.
Deliver high-quality, person-centred care planning, budgeting, and documentation.
Demonstrate an understanding of when and how to access third-party services, including allied health, nursing partners, and multidisciplinary teams to assist SAH clients.
Demonstrate an understanding of equipment and home modification needs for SAH clients, including Assistive Technology and Home Modifications (AT-HM) short term pathways.
Work collaboratively with our Regional Hub Teams.
Maintain accurate records and contribute to continuous improvement initiatives
Record all relevant client communication and information into the client management system, Dynamics CRM, The Lookout Way and My Aged Care as required.
What you’ll bring
You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional client-centred care.
To thrive in this role, you will have:
Knowledge of Support at Home and/or Home Care Package programs (essential)
A valid driver’s licence (essential)
Proficiency in Microsoft Office and Client Management Systems e.g. The Lookout Way
Demonstrated exceptional time management, organisation, and communication skills to respond swiftly and effectively to every enquiry, no opportunity missed.
Adapt quickly, solve problems proactively, and remove every barrier standing between a potential client and their first service with Mercy.
Bring a compassionate, flexible, and solutions-focused approach to patient care ensuring every interaction builds trust and showcases Mercy’s gold standard in home care.
Cultivate warm, respectful relationships that nurture leads into loyal clients, while contributing to a high-performing, collaborative team.
Show unstoppable drive to win new business, convert interest into action, and position Mercy as the obvious first choice for home care because when people need support, they need Mercy.
Ready to help us shape the future of healthcare?
Join us and make a meaningful difference in people’s lives - and your career.
Are you ready to apply for this role? Click Apply now
Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.
We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.
The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.