Home-Based Senior Sales Assistant

The DCX Client Services Home-Based Sales Assistant is a valued and essential part of the customer experience. You will be responsible for all backend project management while working closely with end users, sales executives, suppliers, and account managers to ensure a great customer service experience. You will also be responsible for helping the assigned sales executive develop long-term relationships with a portfolio of clients and connecting with those clients to provide them with promotional product solutions. 

REQUIRED CORE COMPETENCIES 

• A highly proficient communicator in both spoken and written English 

• Strong organizational and time management skills   

• Strong customer service orientation    

• Ability to prioritize, multitask, be flexible, and meet deadlines 

• Excellent problem-solving skills 

WHAT YOU WILL DO 

• Creating proposals, quotes, and opportunities.

• Compiling apparel and branded merchandise data for sales presentations.

• Creating sales presentations in industry tools like Sage & Canva.

• Documenting all estimate and order-related activities.

• Managing and ensuring records of customer interactions, transactions, comments, and complaints are kept up to date.

• Managing a high volume of inbound and outbound emails.

• Providing general day-to-day customer service to clients and internal interfacing with the Purchasing Manager.

• Building sustainable relationships and trust with customer accounts through open and interactive communication.

• Managing the customer proof approval process to ensure approvals are received, reviewed, and documented in a timely manner.

• Other sales or business-execution tasks as assigned by the president.

WHAT WE LOOK FOR 

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.  

• Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role.  

• Language Proficiency: Strong verbal, written, and English communication skills. 

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.  

• Experience: 1-2 years of direct Promotional, Sales Assistance or Order Management role.

• Graphic Design Skills: Basic exposure to Adobe Illustrator and Canva.

• Software: Netsuite and Trello.

• Comfortable with social media marketing.

Industry Specific Software/Knowledge:

• Sage Software.

• Direct experience in the promotional industry or comparable.

• Customer facing experience with a proven ability to adapt to and respond to diverse personalities and interests

• A highly proficient communicator in both spoken and written English

• Strong organizational and time management skills

• Strong customer service orientation

• Ability to prioritize, multitask, be flexible, and meet deadlines

• Excellent problem-solving skills

• Proficient in Microsoft Office applications - particularly Excel

• Basic math skills (PEMDAS)

WHAT WE OFFER 

• Salary Range: Php 45,000 - Php 50,000 

• Industry: Promotional Products  

• Job Type: Full-time 

• Work Shift: 8:00 AM - 5:00 PM MST (USA) 

• Workdays: Monday through Friday (USA) 

• Benefits of working with us:  

• Industry-leading salary packages  

• Permanent work-from-home setup  

• Company equipment provided   

• Internet stipends upon regularization  

• HMO Coverage    

• PTO credits and service incentive leaves  

• Major spring and winter company live events  

• Monthly employee appreciation virtual events  

• Company-provided career skills training courses  

• A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.  

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.  

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!