Home-Based Recruiter/Scheduler

The DCX Client Services - Home Based Recruiter/Scheduler will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.  

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.  

Ideal Candidates will be: 

• Highly proficient communicator in both spoken and written English 

• Have a passion for customer service 

• Outstanding organizational and time management skills    

• Extremely detail-oriented 

• Have a proven history of meeting deadlines 
   

Role Details: 

• Industry: Healthcare 

• Work Shift: 8:00 AM - 5:00 PM CST (USA) 

• Workdays: Monday through Friday (USA) 

• Written and spoken English skill: Very Proficient 

• Salary Range: 30,000-37,500 
   

Job Responsibilities: 

Pre-Hire Activities

• Advertising consistently across several platforms that 2nd Family is currently hiring. You can use both free and paid services, though all expenses need to be pre-approved.

• Cultivate a consistent flow of job applications to select from.

• Pre-screen all job applicants based on 2nd Family criteria

• Schedule interviews with those candidates you deem to be interview-material

• Make sure all interviews are listed on the calendar and provide a copy of the resume and notes taken during the phone pre-screen to the interviewer.

• Onboarding Activities

• Collect all necessary information on each new caregiver to complete an employee file.

• Go through all of the onboarding paperwork and get all necessary pages signed by caregiver.

• Email a copy of the Orientation Manual.

Ongoing HR Activities

• Ensure all caregiver information is entered into AxisCare accurately and timely and that all necessary documents are scanned and saved online.

• Collect updated copies of any caregiver documents that expire to ensure that the entire caregiver file is current at all times.

SCHEDULER

• Scheduling will be completed by close of business on Wednesdays for the following 2 full weeks

• Follow up on unconfirmed shifts to make sure the caregiver is aware and able to work

• Call, text, and email caregivers to fill shifts as needed

• Participate in the weekend on-call rotation

• Use your discretion in asking for office assistants or management to help with any scheduling tasks. It’s ok to ask for help!

• Make every effort to fill all shifts more than 48-hours prior to the start of the shift

Additional Job Requirements: 

• Education: College degree in Business Administration, or any related field. 

• Experience: 1-3 years of proven experience as a scheduler or other relevant administrative support experience. 

• Working knowledge of medical terminology and medical insurance plans. 

• Proven experience working in a medical office. 
   

Software that will be used: 

• Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook) 

• Proficient with Google suite (Google sheets, Gmail etc.) 

About DCX
 

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!  

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.