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Number of Openings: 1
Are you a highly organized and adaptable professional with strong project coordination and administrative skills? We’re looking for a Home-Based Project Support Specialist to join our DCX team and support a growing U.S.-based client in the promotional products industry. In this role, you will manage and monitor orders, support cross-functional projects, and ensure smooth day-to-day coordination while closely following client-defined processes. This position is ideal for someone detail-oriented, collaborative, and comfortable handling multiple priorities in a fast-paced environment.
REQUIRED CORE COMPETENCIES
Organized & Detail-Oriented: Exceptional attention to detail with the ability to manage tasks, orders, and documentation accurately.
Clear & Professional Communicator: Very proficient in spoken and written English with strong coordination and stakeholder communication skills.
Multi-Tasker & Priority Manager: Able to juggle multiple projects, shift priorities, and meet deadlines consistently.
Analytical & Problem-Solver: Thinks critically, researches effectively, and resolves issues proactively.
Collaborative & Independent: Works well with cross-functional teams while also managing responsibilities with minimal supervision.
Positive & Professional: Demonstrates integrity, partnership, and a customer-focused mindset.
WHAT YOU WILL DO
Manage and monitor orders from initiation through completion, ensuring accuracy, timeliness, and proper documentation.
Track tasks and orders, proactively following up with internal and external stakeholders to meet deadlines and resolve issues.
Provide coordination support for assigned projects, including Global Trade solutions, across the full project lifecycle.
Prepare and share project timelines, status updates, and reports for stakeholders.
Apply project management best practices to ensure quality deliverables, including functional specifications and compliance requirements.
Build and maintain relationships with partners; document capabilities, processes, and improvement recommendations to enhance efficiency and reduce risk.
Compile data and create reports or visual summaries for analysis and decision-making.
Provide daily coordination support by managing communications, schedules, and administrative tasks.
Perform additional duties aligned with project support and operations as assigned.
WHAT WE LOOK FOR
Education: Bachelor’s degree in Business Administration, Supply Chain, Project Management, or a related field (or equivalent experience).
Experience: 1–3 years of relevant business experience, order management, or project support; promotional industry experience is required.
Language Proficiency: Clear and confident written and verbal communication skills in English.
Working Schedule: Ability to work overnight/graveyard shifts in Philippine time or within U.S. operating hours.
Technical Skills:
Proficient in Microsoft suite (Word, PowerPoint, Excel, Outlook).
Proficient with Google suite (Google sheets, Gmail etc.)
Various promotional industry-specific software (I.e., Sage, ESP, CommonSku, Syncore)
Understanding of logistics is a big plus.
Experience tracking orders and troubleshooting.
Ability to make sound decisions without needing reassurance at every step (once they have been taught the standard practices and procedures).
Experience working with cross-functional teams.
Demonstrates independence, strong organizational skills, and the ability to manage tasks with minimal guidance.
WHAT WE OFFER
Salary Range: PHP 40,000 - 45,000
Industry: Promotional Products
Job Type: Full-time
Work Shift: 8:00 AM - 5:00 PM EST (US)
Workdays: Monday through Friday (US)
BENEFITS OF WORKING WITH US
Industry-leading salary packages.
Permanent work-from-home setup.
Company equipment provided.
Internet stipends upon hiring.
HMO Coverage.
PTO credits and service incentive leaves.
Major spring and winter company live events.
Monthly employee appreciation virtual events.
Company-provided career skills training courses.
A company culture focused on your personal and professional growth.
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!