It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
Are you highly organized, detail-oriented, and comfortable managing multiple workflows at once? We are looking for a Home-Based Order Entry Specialist to support a growing U.S.-based promotional products business. In this role, you will play a key part in managing order-related communications, artwork and proof coordination, vendor interactions, and customer support to ensure orders move smoothly from submission to production.
This position requires strong attention to detail, clear communication, and the ability to work independently while following established processes. If you thrive in a fast-paced, process-driven environment, this role is a great opportunity to grow your career.
REQUIRED CORE COMPETENCIES
Organization & Time Management – Highly organized with the ability to manage multiple tasks, deadlines, and priorities efficiently.
Attention to Detail – Meticulous in reviewing artwork, proofs, documentation, and order details to ensure accuracy and completeness.
Communication Skills – Clear, professional written and verbal English communication with customers, vendors, and internal teams.
Process Adherence & Independence – Able to work independently while closely following established workflows and procedures.
Customer Service Orientation – Maintains a professional, positive, and solution-focused approach when handling customer inquiries.
WHAT YOU WILL DO
Administrative Support
Monitor and manage two designated email inboxes, ensuring timely review, prioritization, and responses
Route inquiries to appropriate internal stakeholders and follow up to ensure resolution
Maintain organized records of correspondence, artwork files, proofs, and approvals
Provide general administrative support to support daily operations
Artwork & Proof Management
Receive and review artwork files for accuracy and completeness prior to submission
Coordinate the proofing process with vendors and internal stakeholders
Track proof approvals, revisions, and final confirmations to meet deadlines
Maintain version control and ensure only approved artwork proceeds to production
Vendor Coordination
Serve as the primary point of contact for vendors regarding artwork-related questions
Communicate revisions, approvals, and production instructions clearly and accurately
Follow up with vendors to confirm receipt of artwork, proofs, and approvals
Escalate issues or delays to internal stakeholders when necessary
Customer Support
Respond promptly and professionally to incoming customer phone calls
Handle live customer inquiries via phone and other real-time channels
Provide accurate information and resolve issues efficiently
Document interactions and update customer records accordingly
Escalate complex concerns to the appropriate team while maintaining excellent customer experience
WHAT WE LOOK FOR
Education: Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
Experience: 1–3 years of experience in Customer Service, Marketing, Promotional Sales, or related roles
SOFTWARE THAT WILL BE USED
Promotional industry-specific platforms (e.g., Sage, ESP, CommonSku, Syncore)
Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
Google Workspace (Google Sheets, Gmail, etc.)
ROLE DETAILS
Industry: Promotions
Work Shift: 8:00 AM – 5:00 PM CST (USA)
Workdays: Monday through Friday (USA)
Written and Spoken English Skill: Very Proficient
Salary Range: PHP 30,000 – 35,000
BENEFITS OF WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!