It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
Are you a highly communicative, detail-oriented professional who thrives in a fast-paced customer service environment? We’re looking for a Home-Based Facilitator to join our DCX team and support our U.S.-based client in the promotional products industry. In this role, you will be the primary contact for customers, providing exceptional support through phone, email, and chat while ensuring every interaction reflects excellent service, accuracy, and care.
REQUIRED CORE COMPETENCIES
Clear & Professional Communication: Highly proficient English communication skills—both verbal and written—with the ability to communicate clearly, concisely, and professionally.
Customer-Centric Mindset: Passionate about delivering excellent customer service and ensuring a positive experience in every interaction.
Multitasking & Time Management: Able to handle multiple conversations, responsibilities, and deadlines in a fast-paced, high-volume environment.
Detail-Oriented & Organized: Strong attention to detail, accuracy, and follow-through when handling customer issues, documentation, and system updates.
Adaptable & Flexible: Comfortable working with a variety of tasks, willing to take on new challenges, and able to adjust to shifting priorities.
WHAT YOU WILL DO
Answer inbound and make outbound calls, emails, and chat sessions, dealing with a wide range of customer issues and concerns regarding purchase orders placed with our company.
Provides all customers, both internal and external, with an exceptional customer experience, timely customer support, and excellent communication on each and every interaction.
Handles follow-up and resolves customer complaints to result in a win-win scenario for both the customer and the company.
Performs other duties as assigned.
WHAT WE LOOK FOR
Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
Experience: 1-2 years of experience in customer service and order management, preferably in the promotional products industry.
Language Proficiency: Strong verbal, written, and English communication skills.
Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Technical Skills:
Working knowledge of computers (inclusive of but not limited to: Outlook, Microsoft Office) and good typing skills.
Must have the ability to handle multiple conflicting deadlines and function effectively in a fast-paced / high-volume environment.
Effective oral and written communication skills; exceptional customer service and telephone skills with the ability to communicate clearly, concisely, and professionally.
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Embodies a Service Spirit and consistently strives to provide the best possible customer experience.
Continually maintains a working knowledge of the internal operating systems, company products, services, and various promotions.
Ability to be flexible on working hours and extend overtime as needed based on the business needs.
Bilingual skills is a plus (English & Spanish)
WHAT WE OFFER
Salary Range: PHP 30,000 – 35,000
Industry: Promotional
Job Type: Full-time
Work Shift: 8:30 AM – 5:00 PM EST (USA)
Workdays: Monday through Friday (USA)
BENEFITS OF WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!