Home-Based Customer Service Representative

Number of Openings: 1
 

The DCX Client Services – Home-Based Customer Service Representative will support a growing U.S.-based business by delivering excellent customer service and managing order-related processes from start to finish. This role offers the opportunity to learn new skills while applying previous experience in customer support, order management, and client communication. The ideal candidate is flexible, detail-oriented, and committed to providing outstanding service in a fast-paced environment.

 

REQUIRED CORE COMPETENCIES 

• Strong Communication Skills: Highly proficient in spoken and written English, with the ability to communicate clearly and professionally with clients, suppliers, and internal teams.

• Problem-Solving & Analytical Thinking: Capable of identifying issues, analyzing situations, and implementing effective solutions promptly.

• Customer-Focused Mindset: Dedicated to delivering excellent customer experiences and building long-term relationships.

• Organizational Skills: Highly organized with the ability to manage multiple tasks, orders, and communications efficiently.

• Attention to Detail: Ensures accuracy in order processing, documentation, and customer records.

WHAT YOU WILL DO 

• Responsible for entering orders and handling the end-to-end process until the order reaches the customer.

• Communicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients.

• Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication.

• Responsible for working with suppliers and the internal team on order issue resolution when needed.

• Ensure production proof approvals are received and reviewed, and document proof and production status in internal systems.

• Ensure up-to-date records of customer interactions, transactions, comments, and complaints.

• Responsible for documenting all order-related activities in various systems and maintaining order status updates in company's internal software.

• Ensure that communication procedures, guidelines, and policies are followed.

• Ad hoc tasks aligned with those mentioned above.

WHAT WE LOOK FOR 

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.

• Experience: 1-2 years of direct Promotional, Customer Service or Order Management role.

• Language Proficiency: Strong verbal, written, and English communication skills. 

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills:

  • Proficient in both Microsoft and Google applications.

  • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.

  • Direct experience in the promotional industry or comparable e-commerce experience is beneficial.

  • Experience working with inbound and outbound calls, customer retention, and inside sales is preferred.

  • Customer orientation and the ability to adapt to and respond to diverse types of characters.

  • Familiarize yourself with CRM systems and practices.

WHAT WE OFFER

• Salary Range: PHP 35,000 – 37,500

• Industry: Promotional

• Job Type: Full-time

• Work Shift: 8:00 AM – 5:00 PM EDT (USA)

• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• ​Industry-leading salary packages  

• Permanent work-from-home setup  

• Company equipment provided   

• Internet stipends upon regularization  

• HMO Coverage    

• PTO credits and service incentive leaves  

• Major spring and winter company live events  

• Monthly employee appreciation virtual events  

• Company-provided career skills training courses  

• A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.  

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.  

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!