It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 2
Are you an experienced support professional who thrives in fast-paced, tech-focused environments? We’re looking for a Home-Based Client Care Advocate to join our Partner Support Team under Partner Success. Reporting to the Partner Support Manager, this role delivers exceptional customer and technical support to partners and internal users. This position is ideal for someone who enjoys solving complex problems, improving processes, and creating meaningful impact through outstanding support experiences.
REQUIRED CORE COMPETENCIES
Fast-Paced & Tech-Savvy: Comfortable working in dynamic, tech-driven environments with the ability to adapt quickly to evolving systems and processes.
Problem-Solver & Support-Oriented: Passionate about troubleshooting issues, digging for root causes, and helping users succeed.
Growth-Minded & Curious: Eager to learn, improve, and continuously expand technical knowledge.
Customer Experience Champion: Dedicated to delivering outstanding partner and user experiences across all communication channels.
Process-Driven: Brings structure and consistency to support workflows while understanding SLAs and Tiered Ticketing Models.
WHAT YOU WILL DO
Provide timely, pragmatic support across chat, email, and phone
Act as a subject matter expert and Tier 1 support for the company’s proprietary software
Train and assist internal users as needed
Troubleshoot, document, and escalate system/process issues
Create and maintain helpful resources and FAQs
Collaborate with training to reduce support tickets
Handle sensitive information with confidentiality
Contribute to internal and external knowledge bases
Perform other duties as assigned
Thrive on solving problems and digging for solutions
WHAT WE LOOK FOR
Education: Bachelor’s degree in Communications, Marketing, or a related field preferred.
Experience: 3-5 years of relevant support experience, preferably with a SaaS company.
Language Proficiency: Clear and confident written and verbal communication skills in English.
Working Schedule: Ability to work overnight/graveyard shifts in Philippine time or within U.S. operating hours.
Technical Skills:
Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
Have experience with platforms like Zendesk, HubSpot, or similar CRM and support tools
Knowledgeable in using AI and grammar-check tools to enhance communication
Understand SLAs and Tiered Ticketing Models
Have experience providing technical support within a SaaS platform
Possess strong technical writing skills
Demonstrated ability to quickly learn new technologies, troubleshoot, and communicate clearly
WHAT WE OFFER
Salary Range: PHP 35,000 - 37,500
Industry: Promotional Products (SaaS)
Job Type: Full-time
Work Shift: 8:00 AM - 5:00 PM CST (US)
Workdays: Monday through Friday (US)
BENEFITS OF WORKING WITH US
Industry-leading salary packages.
Permanent work-from-home setup.
Company equipment provided.
Internet stipends upon hiring.
HMO Coverage.
PTO credits and service incentive leaves.
Major spring and winter company live events.
Monthly employee appreciation virtual events.
Company-provided career skills training courses.
A company culture focused on your personal and professional growth.
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!