It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Are you a relationship-driven professional who excels in client management, organization, and proactive communication? We’re looking for a Home-Based Account Manager to join our DCX team and support a growing U.S.-based client in the promotional products industry. In this role, you will manage and grow key corporate accounts, build long-term client relationships, and contribute to brand storytelling through impactful promotional solutions.
REQUIRED CORE COMPETENCIES
Clear & Confident Communicator: Highly proficient verbal and written English communication skills with a professional, client-focused approach.
Customer-Focused Relationship Builder: Strong ability to build, maintain, and grow long-term client relationships while ensuring exceptional service.
Organized & Detail-Oriented: Excellent organizational skills with a sharp focus on deadlines, documentation, and accuracy.
Problem-Solver with Initiative: Proactive mindset with the ability to identify challenges, troubleshoot issues, and provide effective solutions.
Multitasker in a Fast-Paced Environment: Capable of managing multiple accounts, priorities, and deadlines efficiently.
WHAT YOU WILL DO
Send Product Presentations/Proposals/Quotes
Source Product from Preferred Suppliers
Record Victories
Ask for referrals
Initiate Social Media Connections
Send Virtual Samples
Order Spec Samples
Meet or exceed sales targets.
Create a touch calendar for all accounts and set reminders that target annual needs and buying patterns from the previous year.
Order and deliver spec samples on a selective basis
Put in “clean” orders that allow the CSR team to make sure customer orders are delivered to the customer error-free and on time.
Respond to all customer project requests for information, quotes, or samples on the same day.
Manage existing customer relationships by making regular scheduled contact via email and entering all notes into the company CRM-Syncore.
Attend all Supplier Lunch and Learn meetings (Wednesday @ 11:5am EST)
Participate with progress updates in weekly L-10 Sales (Tuesday @ 10:00 am EST)
Participate in monthly all-team same-page meetings as well as State of the Company quarterly all-team meetings.
Follow all required CRM procedures to record/save all customer correspondence.
WHAT WE LOOK FOR
Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
Experience: 1-3 years of Customer Service, Sales, Marketing, or direct promo sales experience.
Language Proficiency: Strong verbal, written, and English communication skills.
Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Technical Skills:
Proficient with the various promotional industry-specific software (I.e., Sage, ESP, CommonSku, Syncore)
Proficient with the Microsoft suite (Word, PowerPoint, Excel, Outlook)
Proficient with Google suite (Google sheets, Gmail, etc.)
Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal
WHAT WE OFFER
Salary Range: PHP 45,000 – 50,000
Industry: Promotional
Job Type: Full-time
Work Shift: 8:00 AM – 5:00 PM CST (USA)
Workdays: Monday through Friday (USA)
BENEFITS OF WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!