It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
Are you a detail-oriented professional with strong communication skills and a passion for customer success? DCX is seeking a Home-Based Account Coordinator to support a growing U.S.-based business within the promotional products industry.
In this role, you’ll work closely with partners and internal teams to ensure smooth coordination, accurate reporting, and a high-quality partner experience. The position requires flexibility, strong organizational skills, and the ability to manage multiple priorities in a fast-paced, remote environment.
Communication & Problem Solving – Communicates clearly and professionally while proactively addressing issues.
Multitasking & Prioritization – Effectively manages multiple tasks and shifting priorities without sacrificing accuracy.
Team Collaboration – Works well with cross-functional teams and contributes positively to team success.
Customer Focus – Research-driven and committed to delivering an excellent partner experience.
Attention to Detail – Accurate and thorough when handling data, reports, and partner information.
Serve as the first point of contact for partners through shared and individual email inboxes.
Support the Director of Partner Success by preparing and running daily reports.
Analyze partner metrics and reporting data to create Business Reviews.
Handle project management tasks and coordinate with internal departments as needed.
Support partner onboarding by creating timelines, completing administrative tasks, and communicating with the Success Team.
Participate in continuous training to support professional growth within the Success Team.
Learn and apply company core values and promotional industry best practices in daily work.
Education: Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
Experience: 1–3 years of experience in Customer Service, Sales, Marketing, or direct promotional sales.
Language Proficiency: Very proficient in written and spoken English.
Customer Skills: Strong customer orientation with the ability to adapt to different personalities and situations.
Sales & Support Exposure: Experience with inbound and outbound calls, customer retention, or inside sales is preferred.
Technical Skills:
Experience using promotional industry software such as Sage, ESP, CommonSku, or Syncore (preferred).
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Proficient in Google Workspace (Sheets, Gmail, Docs).
Basic familiarity with Adobe Illustrator, Photoshop, or Canva is a plus.
WHAT WE OFFER
Salary Range: PHP 50,000 – 55,000
Job Type: Full-time
Industry: Promotional Products
Work Shift: 8:00 AM – 5:00 PM CST (USA)
Work Days: Monday to Friday (USA)
BENEFITS OF WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!