HMIS Senior Technical Officer

Job Summary:

The HMIS Technical Advisor provides strategic and technical leadership in strengthening digital health information systems to support HIV, Malaria, maternal and child health (MCH), and global health security (GHS) program implementation and other projects. The advisor is responsible for designing, maintaining, and optimizing national and project-specific databases to ensure high-quality data collection, reporting, analysis, and use. S/he works closely with government counterparts, including National Center for HIV/AIDS, Dermatology and STD (NCHADS), National Maternal and Child Health Center (NMCHC), National Center for Parasitology, Entomology and Malaria Control (CNM), CDC Cambodia, PHDs, implementing partners, and community-based organizations to improve data quality, interoperability, and real-time information use for lifesaving service delivery.

The functions of this position include:

• Provide technical support to design, upgrade, and maintain project and national health information systems including HIV program databases, Malaria, MCH and GHS digital platforms to ensure reliable, user-friendly, and secure data systems.
• Assist data quality assessments, perform validation and verification checks, and support national and sub-national teams to improve the accuracy, completeness, and timeliness of reporting.
• Support to develop analytical dashboards and reporting tools aligned with national indicators; generate insights to support program performance review, gap identification, and evidence-based decision-making.
• Provide ongoing mentoring, coaching, and training to NCHADS, NMCHC, CNM, PHDs, health facilities, and implementing partners on digital systems, data use, and M&E processes.
• Support national and provincial teams to analyze and interpret data for improving HIV testing, treatment retention, viral load suppression, Malaria, MCH outcomes, and GHS preparedness.
• Collaborate with government units, donors, and partners to ensure interoperability between systems, alignment with national strategies, and smooth data flow from community to national levels.
• Contribute to M&E planning, indicator tracking, reporting to donors, and documenting program achievements across HIV, MCH, Malaria, and GHS activities.
• Identify digital solutions and new tools that enhance service delivery, streamline reporting, and support Cambodia’s movement toward a more integrated and resilient health information system.

Accountabilities:

• Maintain stable operation of digital health information systems and proactively address system issues, risks, and bottlenecks to avoid disruptions in data reporting and lifesaving service delivery.
• Uphold national data standards, confidentiality, and security protocols across all HIV, Malaria, MCH, and GHS information systems and other areas when required, ensuring ethical handling and protection of sensitive health information.
• Ensure timely availability of high-quality data and analytics to support national and provincial leadership in making strategic, data-informed decisions.
• Serve as a primary liaison between project teams, government agencies, donors, and technical partners to ensure alignment of digital health investments and consistent implementation across all levels.
• Promote new digital tools, improve system connections, and support technologies that strengthen program results and health outcomes.
• Monitor system upgrades, track progress on recommendations, and ensure issues are addressed at national and provincial levels.
• Foster long-term sustainability by equipping government counterparts with the skills and systems needed to manage and use digital health platforms independently.
• Ensure effective coordination with government counterparts and partners to align digital health priorities and support national data initiatives.
• Oversee adherence to national data governance, confidentiality, and security standards across all project-supported systems.
• Monitor implementation progress of digital health activities and troubleshoot system issues to ensure continuous functionality.
• Support planning and execution of system upgrades, data migration activities, and new digital tool rollouts.
• Lead documentation of system workflows, user guides, and technical manuals for sustainability and handover.
• Facilitate regular data review meetings at national and sub-national levels to strengthen data-driven action for lifesaving services.
• Ensure timely preparation of technical reports, presentations, and inputs for donor and government reviews.
• Coordinate with developers, consultants, and stakeholders to ensure solutions meet technical requirements and user needs.

Applied Knowledge & Skills:

• Extensive experience working with Health Management Information Systems (HMIS), including implementation, system strengthening, and data quality improvement.
• Advanced knowledge of the DHIS2 platform and proficiency with other web-based data systems, including configuration, customization, troubleshooting, and user support.
• Strong skills in data collection, monitoring, and evaluation, particularly for structural interventions within HIV, Malaria, MCH and GHS in Cambodia.
• Proven ability to manage and analyze large datasets, including data cleaning, validation, tabulation, and visualization through automated dashboards and digital reporting tools.
• Effective coordination and collaboration skills, with experience working closely with national programs, technical working groups and implementing partners.
• Exceptional organizational and multitasking abilities, capable of managing multiple priorities and delivering results within limited resources.
• Strong attention to detail and quality, with the ability to meet tight deadlines while ensuring accuracy, consistency, and completeness across deliverables.
• Must be able to read, write, and speak fluent English.
• Excellent organizational and analytical skills.
• Excellent and demonstrated project management skills.
• Ability to influence and collaborate with others.

Problem Solving & Impact:

• Resolve technical issues in health information systems to ensure uninterrupted HIV, Malaria, MCH, and GHS data reporting and service delivery.
• Improve data quality, usability, and interoperability across DHIS2 and other digital platforms.
• Analyze large datasets, identify gaps, and provide actionable insights to strengthen program performance and support lifesaving interventions.
• Address challenges in system interoperability and integration, ensuring seamless data flow between national, provincial, and facility-level platforms.
• Develop dashboards and automated reports to enable real-time monitoring and evidence-based decision-making.
• Collaborate effectively with government counterparts, NGOs, and community-based organizations to troubleshoot data issues and implement corrective actions promptly.

Supervision Given/Received:

• Performs work with minimal direction, participating in setting objectives and planning activities to accomplish assignments.
• Schedules and organizes own work to meet project goals; work is reviewed upon completion for adequacy and quality.
• Implement departmental work plans and contribute to performance reviews.
• Reports to the Strategic Information (SI) Team Lead and receives guidance on program priorities, technical strategies, and alignment with national health information systems.

Education: ** **

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Master’s degree or additional certification in Public Health or Health Informatics is preferred

Experience: ** **

• Minimum 5 years of experience working with HMIS, preferably in HIV, Malaria, MCH, or global health programs.
• Strong experience with DHIS2 and other online/web-based database platforms.
• Proven experience in data collection, monitoring, and evaluation of health programs.
• Experience handling large datasets, cleaning and validating data, and producing automated dashboards and reports for decision-making.
• Demonstrated ability to coordinate with national programs, government agencies, and stakeholders in health programs.
• Experience providing technical assistance, training, and mentorship to health staff and partners.
• Knowledge of ethical, cultural, and political issues related to public health and at-risk populations in Cambodia.

Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at computer screens and doing repetitive work on a keyboard.
• Ability to sit and stand for extended periods of time.
• Ability to lift/move up to 5 lbs.

Technology to be Used:

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.
• DHIS2 (mandatory).

Travel Requirements:

• 10% - 30%

**Or an equivalent combination of relevant education and/or experience sufficient to successfully perform the key responsibilities of the job. This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

Disclaimer: Note the Compensation Band that appears on the job description is associated with those jobs assigned to the US Salary Structure and employees that are paid from US payroll.

The Compensation Band for all national local employees aligns to the Compensation Structure based on the Country location of the job.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

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