Hire Coordinator

Competitive Salary + Bonus + Excellent Benefits

Hire Coordinator - Haydock – Fusion Utilities Hire  

So, who are we? We are Fusion Utilities Hire, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.  

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.   

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! 

As a Hire Coordinator based in Haydock you’ll be responsible for:  

• Coordinating with our customers and internal branch network to ensure all items go out to customers on time
• Taking orders and processing enquiries via phone, email and the online portal
• Following the enquiries through to completion and converting them into orders
• Resolving queries by coordinating with engineers to fix equipment issues, while working to KPIs and producing monthly reports
• Maximising sales by carrying out proactive calls and initiatives while building strong relationships with customers and branch colleagues

This is a full-time, permanent role working 40 hours per week Monday to Friday between 8.00am - 5.00pm

And here’s what we’d like you to have: 

• Experience in hire or rental services, with an understanding of industry processes and customer needs is desirable

• Strong communication skills and a confident, professional telephone manner
• Proven sales experience, with the ability to identify opportunities and convert enquiries into orders
• Experience using Syrinx (hire management system) is advantageous, though not essential
• A positive, proactive attitude with a willingness to take initiative and deliver results

 We look forward to receiving your application!