Hire Coordination Specialist

We're the global leader in providing energy solutions that help businesses grow and communities thrive.  

We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.  

We are hiring immediately for a Hire Co-ordination Specialist to join our team in our Braeside office. This role will help us to power progress for our customers.  This role is nominally 8:30-5:00pm, however you may be required to participate in the team roster which had staggered start and finish rimes to accommodate our customers. Our team works in our Braeside office Monday to Wednesday, and home on Thursdays and Fridays.

Why Aggreko? Here are some of the perks and rewards.

• Work from Braeside office Mon – Wed, WFH on Thur & Fri
• 12 month parental leave contract
• Competitive compensation
• Safety-focused culture

What you’ll do:  

• Handle incoming customer calls to address equipment, service, or contract issues taking responsibility and ownership for all relevant customer queries
• Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Manage the relationship with the customer throughout the life of the hire including any variations such as changing technical requirements, hire extensions and additional services
• Positively manage the customer experience through well-defined touchpoints, ensuring a high level of customer satisfaction
• Supports the sales team with regards to customer orders, post-order follow-up activities and in expediting the process as well as generate sales leads
• Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner
• Contracts management into Aggreko systems

You’ll have the following skills and experience: 

• Strong experience in Customer Service, ideally around 5+ years
• Advanced PC literary in a Microsoft environment and ERP system
• Ideally have worked in a similar, customer focused position
• Proven Customer focus with a strong sense of urgency for creative solutions
• Acute attention to detail
• Strong interpersonal and stakeholder management experience
• Exposure to Salesforce CRM systems would be an advantage
• You will possess an appropriate home office setup for working from home

If you're ready to take on a challenging yet rewarding role in a dynamic environment, apply now to be a part of our dedicated team at Aggreko.

Why join Aggreko?

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Our culture inspires and unites us to grow, change and deliver the best solutions for our customers. It means that we are:  

Dynamic. Although we’re sixty years old, it doesn’t feel like it when you work here. There’s a lot going on and our entrepreneurial spirit helps us to deliver at pace for customers and each other. 

Experts in what we do. We’re a team of experts who blend our experience and unique expertise to deliver precisely the right solution for customers. Our work is hugely varied; no two days are the same. And because of this, there are always opportunities for motivated people to learn and grow quickly. 

Innovative. We’re curious about how new ideas and technologies can benefit customers and simplify how we work. And that’s as true for our fleet, where we’re introducing hybrids and battery storage, as it is for improving the way we work together. 

Together. We’re a team of 6,000 people. We might be spread out across the globe, but because we’re inclusive and straightforward, and we hold each other to account, we work well together to get things done.  

Bring your energy. Grow your career. 

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Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.