HFC Operations Coordinator

Hi we’re HUB. We are amongst the nation’s largest insurance brokerages, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization.

Job Description:

The HFC Operations Coordinator plays a pivotal role in supporting the operational efficiency and strategic alignment of the HUB Financial Center. This role bridges the three core pillars of HFC Operations Team — Business Process Outsourcing (BPO), Reporting, and Financial Assumption Calculations — by providing structured coordination, administrative oversight, and operational continuity across initiatives. The coordinator will ensure that communication, documentation, and governance practices remain consistent, organized, and aligned with enterprise goals.

Responsibilities:

• Planning & Coordination - Organize and manage activities across BPO, Reporting, and Financial Calculation teams, including project milestones, recurring deliverables, and initiative timelines.
• Communication & Stakeholder Engagement - Maintain effective communication with internal leaders, business partners, and vendor teams; contribute to newsletters, dashboards, and “Data Hub” highlights summarizing key updates and metrics.
• Meeting & RAID Log Management - Schedule and facilitate recurring meetings, maintain agendas and minutes, and manage RAID (Risks, Assumptions, Issues, Dependencies) logs to ensure clear visibility of ongoing initiatives.
• Documentation & Standardization - Review and organize documentation to ensure consistency with HFC operational guidelines, including SOPs, process maps, and reporting templates.
• Technology & Access Management - Support the administration of operational tools and systems (e.g., Power BI access groups, SharePoint libraries, Smartsheet dashboards, intake management tools).
• FPMO & Governance Liaison - Partner with the Financial Project Management Office (FPMO) and cross-functional teams to align governance, project tracking, and process improvement initiatives.
• Operational Evolution - Support the continued development and maturity of the HFC Operations structure, contributing to process design and team evolution.
• Innovation & Expansion - Collaborate on new and ongoing initiatives as the HFC Operations team continues to expand scope.

Core Skills:

• Organizational & Time Management
  • Ability to plan timelines, manage resources, and handle multiple tasks simultaneously.
  • Strong prioritization and deadline management skills.
• Communication & Interpersonal
  • Clear verbal and written communication.
  • Active listening and conflict resolution.
  • Ability to liaise between stakeholders, clients, and team members.
• Problem-Solving & Critical Thinking
  • Identifying issues early and proposing practical solutions.
  • Analytical skills for evaluating project risks and technical challenges.
• Leadership & Collaboration
  • Coordinating cross-functional teams.
  • Motivating team members and fostering collaboration.
• Technical Proficiency
  • Familiarity with project management tools (e.g., MS Project, Asana, Trello).
  • Basic understanding of budgeting, scheduling, and reporting software.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Project Management, or related field.
• PMP, CAPM, or Agile/Scrum certifications are highly valued.
• 1–3 years in coordination or related roles.
• Familiarity of shared services or accounting functions
• Proven success in supporting the build and launch of strategic initiatives.
• Experience in creating and maintaining supporting documentation and reference materials.
• Excellent communication skills with the ability to build strong, trust-based relationships across teams.
• Comfortable navigating, shifting priorities and adapting quickly to competing needs.
• Highly detail-oriented with strong organizational skills and a solutions-driven mindset.

Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado, California and Washington states: The expected salary range for this position is $28.00 to $36.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Disclaimer: “By applying to this job and providing your mobile number, you are agreeing to receive an initial text from HUB International which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies.”

Department Accounting & Finance

Required Experience: 1-2 years of relevant experience

Required Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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