JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
REPORTING TO
ASST. MANAGER, FACILITIES – SOFT SERVICES
DUTIES & RESPONSIBILITIES
HELPDESK MANAGEMENT
· Answer, record & resolve all queries, questions, complaints, feedback raised by the internal customers & the same should duly addressed through automation software / Mails within prescribed timelines post receipt of the complaint.
· Meeting/ Conference Room-Logistic arrangements
· Prepare daily reports including timeliness of repairs and reasons for delays.
· Monitor the daily check lists/snags with the help of the Facility management tool and will send a daily report to the Manager.
· Record and track all/any request/feedback/suggestion/complaints as described above and under scope of this contract.
· Operate help desk as per the guidelines provided by client Management. These Services pertain to the assisting / guiding the Employees with respect to Seat Booking, Other Operational support & Queries.
· Attending problems on Helpdesk and resolving the problems to closure, which occur on day-to day basis.
· Responding and resolving the problems which may be related to Book It, Relocation, Accommodation of employees, Events etc.
· Responsibility for all adhoc duties and tasks as assigned by Manager.
MAIL ROOM SERVICES
· Service provider is responsible for the operations of the mail room, either directly or through an external agency.
· Service provider is responsible for receiving mail delivered by the Postal Service, local and international couriers.
· Receiving all incoming mail, couriers etc., make a log entry. Official letters to be delivered on desk against a countersign by receiver.
· Maintain proper tracker, registers, emails, & other documentation pertaining to mailroom operations.
· Monthly statistical reports on internal mailing operations.
· Sorting and delivery of inward courier
· To track and follow up upon the outstanding Proof-of-Delivery (POD) / Delivery Order.
· Managing all incoming / outgoing couriers / mails & maintenance of related records, trackers & proof of delivery. Timely delivery of incoming mails/couriers to intended receipt. Timely dispatch of outgoing ails/couriers. Up to date records of incoming + outgoing mails/couriers.
Occupancy Planning
· Work on the Planon tool to plan and oversee occupancy planning
Reports & Documents Management
Help Desk report, DSR, MMR, Weekly reports, Complaint register etc. Visitor register, Telephone records, DSR, MMR, Inventory checklist. Tracker, Monthly Workstation Report. Courier incoming/outgoing register; DSR, MMR etc. Key register and Key tracker.
Sound like the job you’re looking for? Before you apply, it’s also worth knowing what we are looking for:
Education and experience
Any Graduation, Advanced MS Office
Customer Services or Data Management experience of 5 yrs or more desirable;
Excellent Communications skill
Very Good people skills and ability to interact with a wide range of client staff and demands;
Strong PC literacy and proven ability to manage daily activities using various systems;
Demonstrated experience with continuous improvement initiatives highly desirable;
Demonstrated experience with client reporting and preparation of reports required.
Graduate in any specialisation
5 years and above experience in Customer Services or Data Management
Proven ability to function effectively as part of a team
Proven ability to initiate and follow through with improvement initiatives.
Location:
On-site –Bengaluru, KAScheduled Weekly Hours:
48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.