Kimbel Mechanical Systems, LLC was established in 1984 in Ohio and was re-established in Northwest Arkansas in 1993. Kimbel specializes in servicing residential and commercial builders with plumbing, HVAC, and electrical needs. Projects include single-family projects such as mid to large-scale developments and multi-family projects such as military housing, condominiums, hotels, tax credit housing, apartments, student housing, hospitality, and assisted living. By creating an incredible team of over 800+ employees, Kimbel has grown to be a premier mechanical contractor servicing the nation.
We are proud to be Kimbel. A place marked by hard work, determination, and a lot of good employees.
About the Role:
The Help Desk Technician is responsible for Help Desk tickets submitted to the Kimbel Mechanical Systems (KMS) Help Desk system and is responsible for response and follow-up on assigned tickets to ensure that the Information Technology (IT) Department keeps their Service Level Agreement (SLA) with KMS users. The Help Desk Technician is responsible for working through the full life-cycle of help desk tickets, from origination to customer satisfaction. The Help Desk Technician answers to the IT Operations Manager.