Job Posting Title:
Healthyhorns Desktop Support Specialist----
Hiring Department:
Health and Well-being----
Position Open To:
All Applicants----
Weekly Scheduled Hours:
40----
FLSA Status:
To Be Determined at Offer----
Earliest Start Date:
Ongoing----
Position Duration:
Expected to Continue----
Location:
UT MAIN CAMPUS----
Job Details:
Our mission at Healthyhorns is to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.
Healthyhorns is the umbrella brand encompassing University Health Services, Counseling and Mental Health Center and Longhorn Wellness Center. Together, the departments work to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.
Counseling and Mental Health Center (CMHC) is an accredited on-campus mental health facility dedicated to supporting the well-being of UT Austin students. CMHC offers a range of services, including assessment and referral, group and individual counseling, psychiatry and well-being services.
University Health Services (UHS) is an accredited on-campus medical facility dedicated to addressing the various healthcare needs of UT Austin students. UHS provides comprehensive services, including general medical care, public health education and specialty clinics.
The Longhorn Wellness Center (LWC) is the health promotion unit servicing University Health Services and Counseling and Mental Health Center. Staff focuses on educating students about priority college health issues by hosting workshops and events, creating new tools, and collaborating with the campus community to enhance overall well-being.
Based in the philosophy that all students should be assured equal access and opportunity, Disability and Access (D&A) works to eliminate physical, instructional and attitudinal barriers by providing reasonable accommodations and fostering awareness within the University community. To learn more about Disability and Access, please visit https://disability.utexas.edu/.
The Disability Cultural Center (DCC) supports disability community and education for disabled students, faculty, staff and alumni and all members of the University community. The first of its kind in Texas, the DCC works to create and sustain a sense of belonging for disabled people who study, teach and work at UT. In collaboration with campus partners, the DCC strives to create a community where disability is respected and valued as an important part of our campus community, and accessibility is built into the structure and design of all aspects of campus life. To learn more about the Disability Cultural Center, please visit https://dcc.disability.utexas.edu/.
The University of Texas at Austin offers a competitive benefits package that includes but not limited to:
100% employer-paid basic medical coverage
Retirement contributions
Paid vacation and sick time
Paid holidays
Please visit UT Austin's Human Resources (HR) website at https://hr.utexas.edu/prospective/benefits to learn more about the total benefits offered.
We are seeking a skilled, customer‑focused IT professional to join our team as either a Desktop Support Specialist or Senior Desktop Support Specialist, depending on the experience and qualifications of the selected candidate. This role provides hands‑on technical support, contributes to system maintenance, and plays a key part in ensuring a reliable and positive technology experience for departmental users.
Candidates with foundational experience in desktop support are encouraged to apply for the Desktop Support Specialist level, while those with advanced expertise, leadership in training/onboarding, and strong documentation skills may be considered for the Senior level.
User Support & System Maintenance
Provide prompt, courteous support through the central help line and IT ticketing system.
Install, configure, and maintain hardware and software following established standards.
Research technical issues, identify solutions, and escalate or recommend improvements to ADHITS.
Partner with the System Administrator to implement updates, patches, and system changes.
Team Collaboration & Professional Development
Support team members and assist in other IT operational areas as needed.
Maintain current knowledge of departmental hardware, software, and best practices through ongoing training.
Critical Incident Response
Respond quickly and appropriately to critical system failures, ensuring timely and thorough resolution.
Inventory & Asset Management
Maintain accurate inventories of desktops, peripherals, and deployed hardware.
Documentation
Contribute to the creation and maintenance of IT policies, procedures, and technical documentation.
Training & Onboarding Leadership
Serve as the primary resource for the IT Training Team.
Lead onboarding efforts for new employees, ensuring a smooth and well‑supported introduction to IT systems.
Advanced Documentation & Knowledge Management
Develop clear, audience‑focused documentation for processes and procedures.
Maintain and update information across multiple systems, including the knowledge base, ticketing system, and inventory records.
System Standardization
Maintain and update standardized desktop images across the organization.
Experience providing desktop or technical support in a professional environment.
Strong troubleshooting skills across hardware, software, and network environments.
Excellent communication and customer service skills.
Familiarity with IT ticketing systems, inventory tools, and standard desktop technologies.
Relevant education and experience may be substituted as appropriate.
Bachelor's degree in relevant field and more that three (3) years of experience.
Several years of progressively responsible desktop support experience.
Demonstrated ability to lead training or onboarding initiatives.
Experience developing high‑quality technical documentation.
Expertise in desktop imaging and system standardization.
Ability to manage multiple priorities and respond effectively to urgent issues.
Tier 2 and 3 desktop support experience.
Relevant certifications and/or professional development education
$50,000 + depending on qualifications, hire level and experience
100% on-site.
Works around general office equipment, repetitive motion with keyboard, some bending, lifting and carrying up to 25 pounds, anything over with assistance.
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers:
You will be prompted to submit your resume the first time you apply, then you will be provided with an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers:
As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.