Salvo Health is looking for an experienced Engagement Team Supervisor to manage a team of 20+ Engagement Specialists within our outbound patient engagement center (Five9) and CRM (Zoho). This is a people-first leadership role focused on team accountability, schedule adherence, call quality, and monthly quota attainment.
You will be the day-to-day “floor presence” for our remote team, ensuring Engagement Specialists are showing up, dialing consistently, meeting monthly outreach and enrollment quotas, and delivering a high standard of patient interaction. You will own call QA, rep-level coaching, and real-time performance monitoring through Five9 and Zoho CRM.
This is a fully remote position, reporting to the Director of Growth & Patient Acquisition.