At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Health Unit Coordinator – Emergency Department

Location

Lakewood

Facility

Lakewood Family Health Center

Department

Lakewood Emergency Dept-Integrated Hospital Care Institute

Job Code

B12012

Shift

Day/Evening Rotation

Schedule

9:00am-9:30am

Job Summary

Job Details

Join Cleveland Clinic's Lakewood Family Health Center and become a part of one of the most respected healthcare organizations in the world. Lakewood Family Health Center has been providing top-quality patient care and a wide variety of specialties to the communities in and around Lakewood since opening in the summer of 2018. Lakewood Family Health Center also offers multiple specialty centers, such as a Center for Family Medicine, Center for LGBTQ+ Care, Emergency Department and more.

Seconds count in an emergency and people count on Lakewood Family Health Center’s Emergency Department to provide high quality, compassionate care. Lakewood Family Health Center’s Emergency Department is open 24/7 for infants through adults with 20 treatment rooms and convenient access to an outpatient laboratory, radiology services and outpatient family health center services. The Emergency Department is a wonderful place for someone who wants to work with diverse populations of patients and develop a wide skillset treating a variety of medical problems.

As Health Unit Coordinator (HUC), you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure an efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care.

A caregiver in this position works rotating day/night shifts from 9:00 a.m. – 9:30 p.m. and 9:00 p.m. – 9:30 a.m. with every other weekend and holiday requirements.

A caregiver who excels in this role will:

Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.

Respond to patient call lights and make rounds.

Assist with processing patient admissions, transfers and discharges.

Assist patients and families with wayfinding and direct them to available resources.

Assemble and maintain patient medical records and other documents related to patient care.

Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Minimum qualifications for the ideal future caregiver include:

High School Diploma or GED

One year of experience in a customer service-related role

Experience with typing, computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

College degree

Microsoft Office experience

Physical Requirements:

Requires full range of motion, manual and finger dexterity and eye-hand coordination.
Requires frequent data entry, standing and walking for extensive periods of time.
Requires normal or corrected speech, hearing and vision.
Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.