Health Technician - Prosthetics Eyeglass Program Coordinator

Health Technician - Prosthetics Eyeglass Program Coordinator

Department: Department of Veterans Affairs

Location(s): Fort Harrison, Montana

Salary Range: $40736 - $65599 Per Year

Job Summary: The incumbent is a member of the Prosthetics and Sensory Aids Service at the Montana VA Health Care System (MTVAHCS) providing comprehensive treatment of medical, surgical and long-term care patients. The primary purpose of Prosthetics Eyeglass (EG) Program (PEP) Coordinator is responsibility for quality assurance activities, day-to-day operations, and administrative oversight of the MTVAHCS PEP.

Major Duties:

• Major duties and responsibilities include: Coordinates with VA Community Care and the EG vendor to ensure that VA policies on EG and other ophthalmic devices are adhered to and that all orders submitted are reviewed and processed appropriately in a timely fashion. Review and enter all received orders for EGs into CPRS. Tracks EG orders and ensures timely distribution of all EGs received. Tracks, delegates and/or responds to complaints, audits, and requested information from external inquiries. Coordinates with vendor on any EG order discrepancies; tracks all warranty returns. The incumbent is a Prosthetics point of contract to internal and external stakeholders for understanding and interpretation of the Prosthetics EG Program regulations and eligibility requirements for MTVAHCS Veterans. The incumbent is the principal advisor to management on EG contracting and procurement policies and issues that may arise during routine audits and reviews. The incumbent reviews all incoming prescriptions from the community care providers and VA Community Care services for accuracy and eligibility to ensure all fields are populated correctly. The incumbent will review all prescriptions for EGs to ensure that the Veteran is receiving lens materials, lens designs, frames, tints and coating that they are eligible for and entitled to receive . Incumbent will let the provider know if a new consult is required to be entered as the original item selected is not an option per the vendor. The incumbent will make recommendations regarding the best ophthalmic lens and eyewear options for the patient's individual spectacle prescription and lifestyle should a prescription be received that conflicts with the examination notes and what the national vendor offers. These patient specific recommendations will be made with emphasis on patient safety, comfort and optimal visual function. Incumbent will let the provider know if a new consult needs to be entered as the originally selected item is not an option per the vendor. Consistently communicates and treats customers (Veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Assists the eligible patient with questions on how to receive the prosthetic appliances, primarily glasses. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: 0800-1630 Telework: This position may be authorized for Ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Health Technician - Prosthetics Eyeglass Program Coordinator/PD146730, PD146740, and PD146750 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/23/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. For a GS-06 position you must have served 52 weeks at the GS-05. Advancement to positions up to GS-5. Candidates may be advanced without time restriction to positions up to GS-5 if the position to be filled is no more than two grades above the lowest grade the employee held within the preceding 52 weeks under his or her latest non-temporary competitive appointment. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Individual Occupational Requirement (IOR): The Health Technician, 0640 has a minimum qualification entry requirement. From the descriptions below, please identify how you meet the minimum qualifications for the Health System Specialist position. Specialized Experience : Positions in this series range widely in type and include support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists. Therefore, technician experience is experience that required application of the knowledge, methods, and techniques of the position to be filled. Or, GS-05 Specialized experience: Successful completion of a full 4-year course of study leading to a bachelor's degree, with major study or at least 24 semester hours in subjects directly related to the position. GS-05 Minimum Grade Qualifications Requirement: Please select the statement below that best describes your experience to meet the specific qualification requirement for this grade level. Specialized Experience for GS-05: One (1) year of specialized experience equivalent to the next lower grade level (GS-04) in the Federal Service that has given me the particular knowledge, skills and abilities required to successfully perform the duties of this Health Technician position. Specialized experience includes: Knowledge of the mission, organization, and work processes of programs within a healthcare system; Knowledge of qualitative and quantitative techniques for analyzing and measuring the effectiveness, efficiency, and productivity of administrative and technical programs; Knowledge of computer software to be able to pull reports and review statistical data; Ability to communicate orally and in writing and provides excellent customer service to internal and external stakeholders; Skill to interpret pertinent laws, regulations, policies and precedents that affect the use of programs and related support resources in a Healthcare facility. Or, Education for GS-05: A bachelor's degree or four (4) years of education above the high school level with major study or at least 24 semester hours in subjects directly related to the position. This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. (Transcripts required). Combination for GS-05: An equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience, as described above, which meet the total qualification requirements for this grade level. This education must have been obtained at an accredited business, secretarial or technical school, junior college, college, or university. (Transcripts required). GS-06 Minimum Grade Qualifications Requirement: Please select the statement below that best describes your experience to meet the specific qualification requirement for this grade level. Specialized Experience for GS-06: One (1) year of specialized experience equivalent to the next lower grade level (GS-05) in the Federal Service that has given me the particular knowledge, skills and abilities required to successfully perform the duties of this Health Technician position. Specialized experience includes: Knowledge of the mission, organization, and work processes of programs within a healthcare system; Knowledge of qualitative and quantitative techniques for analyzing and measuring the effectiveness, efficiency, and productivity of administrative and technical programs; Knowledge of computer software to be able to pull reports and review statistical data; Ability to communicate orally and in writing and provides excellent customer service to internal and external stakeholders; Skill to interpret pertinent laws, regulations, policies and precedents that affect the use of programs and related support resources in a Healthcare facility. Or, Six months of graduate level education related to the position can be substituted for specialized experience. GS-07 Minimum Grade Qualifications Requirement: Please select the statement below that best describes your experience to meet the specific qualification requirement for this grade level. Specialized Experience for GS-07: One (1) year of specialized experience equivalent to the next lower grade level (GS-06) in the Federal Service that has given me the particular knowledge, skills and abilities required to successfully perform the duties of this Health Technician position. Specialized experience includes: Knowledge of the mission, organization, and work processes of programs within a healthcare system; Knowledge of qualitative and quantitative techniques for analyzing and measuring the effectiveness, efficiency, and productivity of administrative and technical programs; Knowledge of computer software to be able to pull reports and review statistical data; Ability to communicate orally and in writing and provides excellent customer service to internal and external stakeholders; Skill to interpret pertinent laws, regulations, policies and precedents that affect the use of programs and related support resources in a Healthcare facility. Or, One full year of graduate level education related to the position can be substituted for specialized experience. Preferred Experience: Prosthetics and Optics Knowledge: 1-2 years experience working within a healthcare setting, particularly in the area of eyeglasses and optical devices, including and understanding of the technical specifications and medical necessity criteria for various eyewear prescriptions. Quality Assurance in Healthcare: Some experience in coordination with community providers and vendors to ensure compliance with policies, timely distribution of medical devices, and handling of issues. Customer Service: Experience Healthcare Customer Service: Applicants must have experience providing customer service in a healthcare setting. This experience must include communicating with patients, managing patient expectations, and resolving patient issues related to medical devices or services, ensuring high level of patient satisfaction. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12905283. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 03/23/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit

Application Deadline: 2026-03-23