Health Technician - Hearing Instrument Specialist

Health Technician - Hearing Instrument Specialist

Department: Department of Veterans Affairs

Location(s): Salt Lake City, Utah

Salary Range: $40736 - $59031 Per Year

Job Summary: This position is within the Audiology Service at the George E. Wahlen Medical Center in Slat Lake City, UT. The Health Technician supports clinical programs in Audiology. Primary responsibility is for patient care, supporting diagnostic and treatment procedures, patient charting & patient education, which does not require a full professional audiology education or knowledge and skills represented by audiology licensure. Support functions include both direct patient care & administrative duties.

Major Duties:

• *** This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until May 29, 2026. The initial cutoff date for referral of eligible applications will be March 6, 2026. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as needed basis until positions are filled. *** Total Rewards of a Allied Health Professional Hearing aid troubleshooting and repair Performing visual and auditory checks of hearing aids and hearing assistive technology including all hearing aid accessories as well as alerting devices (troubleshoots performance) Fabricating earmold impressions with proper (non diagnostic) otoscopy Ordering earmolds based on plan of care through prosthetics or DLC and fitting and modifying earmolds Providing basic hearing aid information for patients and caregivers Assisting in set up and delivery of face to face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures including, but not limited to daily biologic listening calibration of audiometric equipment and calibration of real ear equipment Assisting patients with hearing aid connectivity, including, but not limited to downloading applications (or apps), pairing devices in the app, Bluetooth pairing, and pairing hearing aid accessories Ensuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functions via ROES Completing documentation per medical center policy for timeliness for each episode of care and codes procedures as appropriate in the patient record in preparation for co signature by the audiologist Maintaining comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable items Ensuring proper inventory levels to complete the daily tasks Prioritizing the acquisition of all supplies and equipment regarding date of expiration and may maintain a loaner hearing aid inventory Assisting patients through triaging phone calls and audiology requests with regards to priority and urgency Work Schedule: 8AM to 4:30PM Monday-Friday Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Authorized Virtual: This is not a virtual position Functional Statement #: 55743-0; 55744-0 Permanent Change of Station (PCS): Not Authorized

Qualifications: Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Health Technician (HIS) candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). Experience and Education: Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists OR Successful completion of two academic years above high school that includes coursework related to the field: hearing science, human anatomy and physiology, hearing instrument science, gerontology, psychology or other general healthcare areas. Foreign Education: To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. Licensure or Registration: Individuals must hold a full, current and unrestricted license or registration to practice as a HIS in a state, territory, commonwealth or the District of Columbia. Board Certification: Individuals must hold active board certification from the National Board for Certification in Hearing Instrument Sciences (NBC-HIS). Exception for Non-Board Certified Health Technician (HIS): Non-board certified applicants who otherwise meet the eligibility requirements for appointment, may be given a temporary appointment as a graduate Health Technician (HIS) under the authority of 38 U.S.C. § 7405(c)(2)(B). Non-board certified individuals shall only provide care under the supervision of a licensed audiologist. Non-board certified individuals may only be appointed at the entry level of GS-5 and may not be promoted/converted until board certification is obtained. Temporary appointments of non-board certified Health Technician (HIS) may not be extended beyond two years or be converted to a new temporary appointment. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: GS-5 Health Technician (HIS) Experience: None beyond the basic requirements. GS-5 Health Technician (HIS) Knowledge, Skills and Abilities (KSAs): In addition to the experience above, the candidate must demonstrate the following KSAs: Knowledge of basic anatomy of the head and neck Knowledge of basic infection control procedures and guidelines Skill in using basic computer software to complete tasks such as using email, creating spreadsheets and word processing Ability to communicate orally and in writing Ability to follow verbal and written instructions Ability to maintain stock and supply level inventories GS-6 Health Technician (HIS) Experience: One year of experience equivalent to the next lower grade level of GS-5. GS-6 Health Technician (HIS) Knowledge, Skills and Abilities (KSAs): In addition to the experience above, the candidate must demonstrate the following KSAs: Knowledge of normal and abnormal ear anatomy Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software Skill in documenting patient procedures and patient devices Skill in providing patient education for hearing aid use, to include assisting patient with hearing aid insertion, removal and hygiene (cleaning and disinfection) Ability to provide patient education and training regarding hearing loss and communication strategies for various listening situations Ability to solve problems or make decisions regarding hearing aids, hearing assistive technology and patient care that is consistent with the documented and co-signed plan of care under the supervision of an audiologist Ability to prepare patient, equipment, and/or environment for audiology procedures Ability to provide triage of patient telephone calls or audiology requests Preferred Experience: Experience as a Hearing Instrument Specialist - Individuals must hold active board certification from the National Board for Certification in Hearing Instrument Sciences (NBC-HIS). Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6. Physical Requirements: This position requires frequent bending and lifting, incumbent must be able to lift 50 pounds to the chest height and maintain good body mechanics, work in all different types of weather conditions, ability to push/pull a minimum of 200 pounds (wheelchair bound patients), visual and dexterity capabilities to utilize otoscope.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/29/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12892344. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Application Deadline: 2026-05-29