Health Coach Assistant

The Health Coach Assistant provides clinical and patient engagement support services within an integrated care model serving HIV-positive and HIV-negative patients. The role is responsible for performing delegated clinical duties within scope of certification and supporting care coordination activities to promote adherence, prevention, and continuity of care. All duties are performed in accordance with applicable federal, state, and organizational regulations, policies, and procedures.

SUPERVISORY AUTHORITY:

Involves no responsibility or authority for the direction of others.

NATURE AND SCOPE:

External contacts include a variety of third-party payers, medical organizations, patients, and other healthcare personnel.

PRINCIPAL ACCOUNTABILITIES:

• Prepare patients for examination by rooming patients and obtaining and documenting vital signs, medical histories, and relevant health information.
• Perform clinical duties within scope of certification, including administering injections and immunizations as ordered by a licensed provider (including HIV and PrEP injectables).
• Conduct point-of-care testing in accordance with established protocols.
• Process, label, and prepare laboratory specimens following infection control and safety standards.
• Perform medication reconciliation and report discrepancies to the provider.
• Document all patient interactions, services, and procedures accurately and timely in the electronic health record (EHR).
• Adhere to infection control standards, OSHA requirements, and universal
• Adhere to infection control standards, OSHA requirements, and universal precautions.
• Reinforce provider-directed care plans and patient education.
• Assist with appointment scheduling, follow-up reminders, and retention initiatives.
• Support referral coordination and facilitate patient access to community-based services.
• Collaborate with Health Coach(es), medical providers, and interdisciplinary team members to monitor adherence and support prevention strategies.
• Promote continuity of care across services within the integrated care program.

CORE COMPETENCIES:

• Knowledge of clinical support procedures and infection control standards.
• Understanding of patient confidentiality requirements, including HIPAA regulations.
• Ability to maintain accurate documentation and comply with regulatory standards.
• Effective written and verbal communication skills.
• Ability to work collaboratively within a multidisciplinary team.
• Cultural competence and ability to work with diverse patient populations.

MINIMUM REQUIREMENTS:

Current Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification required. Certification must be maintained in good standing throughout employment. Current Basic Life Support (BLS) certification required or obtained within organizational timeframe. Knowledge of medical terminology and clinical procedures. Experience with electronic health records (EHR) systems.