Head, Regional Risk and Compliance Oversight

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

isk Framework

• Establish and maintain the regional Risk governance Framework for M&G Global Services, completing a range of enterprise-wide risk management and compliance requirements
• Act as the second line of defence, providing independent oversight of risk-taking activities.
• Ensure risk appetite and tolerance levels are clearly defined and adhered to across GCC operations.

Risk Culture

• Promote a strong risk culture through training, awareness, and leadership engagement.
• Build risk management capabilities within First line through mentoring and knowledge sharing.
• Drive continuous improvement in risk processes and tools.

Strategic Risk Alignment

• Align Risk and Compliance oversight with transformation initiatives (e.g., digital, automation, AI).
• Assess risks related to third-party vendors, cloud adoption, and remote work models.

Risk Identification & Assessment

• Lead periodic risk assessments across the Corporate functions.
• Identify emerging risks specific to the India GCC landscape (e.g., geopolitical, regulatory, talent-related).
• Facilitate risk workshops and scenario planning exercises with business units including Change & Transformation initiatives

Risk Monitoring, Assurance & Reporting

• Develop and maintain risk dashboards and key risk indicators (KRIs).
• Provide regular updates to the M&G Global Risk Forum, Board and Group Risk committees/Boards
• Ensure timely escalation of material risks, events and non-compliances
• Lead robust assurance reviews across risk management, compliance and control practices across allocated area of responsibility

Operational Resilience

• Provide oversight of operational resilience as per recovery objectives, concentration risk and impact tolerances for India-delivered services, addressing severe risk scenarios, and embedding resilience into governance and major change initiatives

Regulatory & Compliance Risk Management

• Monitor compliance with local laws and regulations (e.g., Companies Act, DPDP Act).
• Provide assurance on status of compliance with local regulations within M&G Global Services
• Keep informed of status of compliance with Group compliance requirements of the Business Functions
• Investigate fraud investigations aligned with the Group Fraud Investigation team

Stakeholder Engagement & Advisory

• Collaborate with GCC leadership & first line functions (e.g., Finance, Operations, Technology, HR) to embed risk culture.
• Liaise with global Risk and Compliance teams, Audit and External Auditors to ensure consistency in risk practices and reporting.

People Management & Leadership

• Lead and develop a high-performing regional Risk and Compliance Oversight team.
• Set clear goals, provide coaching, and conduct performance reviews.
• Foster a collaborative and inclusive team culture aligned with global values.

• Ensure compliance to the people policies, Group Code of Conduct and embedding desired behaviours
• Be personally accountable for identifying, assessing, managing and reporting risks within your area of responsibility, including supporting formal risk management activities e.g. Risk & Control Self-Assessments and timely closure of Assurance actions
• Develop excellent working relationships with Business stakeholders and Staff at functional levels to ensure efficient clearance of issues, influencing a positive risk and compliance culture
• Manage risk and compliance professionals in the M&G India Risk and Compliance oversight and other resources within M&G India Risk & Compliance teams as appropriate.
• Work with colleagues across locations within the Risk and Compliance function and the wider business to ensure that M&G Plc operates within an effective risk management and compliance framework
• Contribute to the continuous improvement of methodology across Risk & Compliance and work flexibly in support of the wider Risk & Compliance agenda, benchmarked against industry best practise

Qualification & Certifications

• Graduate/Post-graduate/MBA with at least 18 years (or more) of experience in Global Capability Centre, Consulting firm, with prior experience in Enterprise Risk, Operational Risk, Internal Audit in BFSI
• Relevant professional qualification (e.g. IRM Diploma in Risk Mgt, CISI Operational Risk, ACA, IRM (desirable))
• Expert knowledge of insurance and investment products, competitors, systems and distribution methods
• Strong understanding of regulatory, compliance and legislative environments and regulated marketplace and position of M&G within that market
• A strong sense of ethics, sound business judgment and the desire to be a business-orientated problem solver
• Strong understanding of external business standards, sharing best practice and implementing interventions where required

Experience / Knowledge / Skills required

• Excellent partnership and stakeholder management skills as well as build strong relationships and work collaboratively with teams across the business
• Experience of liaising, influencing and negotiating effectively with all internal and external parties
• Strong work ethic with the highest levels of professionalism, commitment and integrity
• Pragmatic without compromising functional goals and professional requirements
• Excellent knowledge of industry best practice, good networks/links with external bodies and individuals
• Excellent organisational skills, with the ability to handle complex projects in a multi-tasking environment and meet deadlines while delivering high quality results
• Excellent report writing, written and oral communication skills
• Ability to manage conflicting objectives and work to pressured deadlines
• Demonstrated ability to operate remotely, in a diverse and multi-cultural environment.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.