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Head of Vendor Management IT Services
Head of Vendor Management IT Services (Practice Leader) is accountable for the entire lifecycle of the IT Service Accounts sub-function. This role manages RDT’s most critical, high-value strategic service partnerships (e.g., global system integrators and consultancy firms). You are responsible for defining the functional vision, strategy, and governance roadmap, ensuring it aligns with RDT’s organizational goals and compliance standards. This role demands a combination of deep relationship management expertise, vendor management acumen and technical service delivery insight. You will lead your team to build and deliver services that meet the evolving needs of RDT users while maintaining strict adherence to strategy, quality and compliance protocols.
Description of the area
IT Service Accounts manages the lifecycle, performance, and commercial health of RDT’s primary strategic partners. This sub-function ensures that these high-scale partnerships deliver maximum value through structured governance, risk management, and continuous improvement frameworks.
Job Responsibilities
Strategy & Vision: Accountable for the Strategic Service Accounts sub-function. Defines the functional strategy and roadmap for strategic vendor engagement, ensuring services are desirable and sustainable.
Stakeholder & Business Partnership: Serves as the main contact for internal partners, actively managing relationships and expectations regarding the (sub-)function's performance and deliverables. Works closely with IT stakeholders and internal users to identify, prioritize, and address the needs for policies, their operationalization, and associated controls.
Influence & Collaboration: Collaborates with a broader set of cross-functional teams and is responsible for aligning these teams around the functional roadmap and objectives, gathering feedback and setting expectations. Provides regular updates to the stakeholders.
Account Governance: Serve as the senior escalation point and decision authority for strategic vendor performance, risk, and delivery. Establish and lead regular Executive Steering Committees with partners.
Operational Excellence: Define and monitor KPIs/OKRs to analyze vendor performance. Use data to drive continuous improvement and optimize the service delivery model.
Team Leadership: Lead and develop a high-performing team of vendor account managers. Mentor staff and ensure alignment of resources with RDT project requirements.
Financial & Resource Mgmt: Own the budget for the immediate team. Develop business cases for significant process changes or new functional initiatives.
Qualifications
Education/Experience: 10+ years in Technology Sourcing, Vendor Management, or Service Delivery. At least 5 years in a leadership role preferably within the pharmaceutical or biotech industry.
Functional Skills: Deep expertise in Strategic Sourcing, IT Service Management (ITSM), and GxP/CSV requirements.
Leadership: Proven ability to translate high-level business goals into a concrete functional roadmap and lead global, diverse teams.
What you get*:
Salary range 19,000 - 35,400 PLN gross based on the employment contract.
Annual bonus payment based on your performance (target 20%).
Company car or car allowance.
Dedicated training budget (training, certifications, conferences, diversified career paths etc.).
Recharge Fridays (2 Fridays off per quarter available).
Take time Program (up to 3 months of leave to use for any purpose).
Vacation subsidy available.
Flex Location (possibility to perform our work from different places in the world for a certain period of time).
Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).
Private healthcare (LuxMed packages), group life insurance (UNUM) and Multisport.
Stock share purchase additions.
Yearly sales of company laptops and cars and many more!
*Please note that the compensation details provided apply specifically to our offices in Poland (Warsaw and Poznań). The details of the compensation package for Spain will be discussed during the interview process.
Apply directly and join us in shaping the future of healthcare.
#RDT2026
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This position also offers an attractive benefits package.
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This job is posted in multiple locations. If you're applying for the role in an alternative location where pay transparency regulations apply, the Talent Acquisition Partner will share the local pay information with you ahead of any business interview.A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.