Head of Services Procurement

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Role Purpose

The Head of Services Procurement is a senior leadership role responsible for building and leading the group’s professional and business services procurement capability. The postholder will establish category strategy across a broad portfolio including Consulting, Contingent Labour, Marketing, Facilities, Travel, Recruitment Services, Learning and Development, Subscriptions, Print, and Other Professional Fees. The role will implement a structured, intelligence-led category capability.

In the early phase this will be a transformation role as much as a steady-state leadership role. The postholder joins at the point of Procurement transformation and will shape their own team within an agreed cost envelope, build category programmes where few or none currently exist, and deliver measurable commercial impact from day one of full operation.

The role is one of five direct Chief Procurement Officer reports and sits at the centre of the function’s commercial delivery.

Context

Procurement is at the start of a transformation, moving from a business unit-aligned, transaction-heavy model to a category-led, strategically capable operation. The Services category is the largest and presents the greatest commercial opportunity in the spend portfolio, spanning a wide range of indirect spend including professional services, workforce, marketing, and corporate costs.

The postholder will be supported by category managers in the UK and from the India Procurement capability centre.

The primary delivery expectation in 2026 is establishing the category foundation, including strategy, supplier frameworks, pipeline visibility, and team structure. P&L savings delivery will be a key measure.

Key Responsibilities

Category Strategy and Delivery

• Own and execute category strategy across the full Services portfolio, prioritising categories with the greatest near-term commercial opportunity
• In partnership with business stakeholders, build living category plans from the ground up where none exist, including market analysis, supply base segmentation, demand profiling, route-to-market selection, and savings identification
• Lead sourcing events and negotiations for strategic and high-value contracts, using the group’s eSourcing tooling as standard practice
• Establish preferred supplier frameworks, normalised rate cards, and volume discount structures across the portfolio, with Consulting as the priority category in the first six months
• Drive competitive tension into renewal cycles and new spend commitments, moving from single-source and incumbent renewal to structured market engagement
• Develop a category pipeline that gives Finance and the business forward visibility of upcoming sourcing activity and projected savings

Savings and Commercial Outcomes

• Build and maintain the Services category savings pipeline, reported to Finance on an agreed cadence
• Establish monthly MI collection and quarterly NPS-style sentiment tracking across the Consulting and key professional services supply base
• Identify and quantify both price and quantity levers within the category, including rate reduction, volume aggregation, scope discipline, and demand management
• Significantly contribute to the group’s committed savings target, with category performance measured once the function reaches its target operating state

People and Team Leadership

• Lead and develop the UK category team
• Partner with the Head of India Procurement to align India-based sourcing resource to the Services pillar over time
• Act as a coaching presence for the team, modelling high-quality commercial practice and category methodology
• Contribute to the broader Procurement leadership team, sharing category intelligence and supporting cross-functional savings opportunities

Stakeholder and Supplier Management

• Build trusted relationships with senior business stakeholders, up to and include C-level, across relevant business unit leadership teams and act as a trusted advisor
• Represent Procurement credibly and commercially, changing the perception of the function from transactional order-taker to strategic commercial partner
• Partner with in-business Vendor Performance teams to support the management of key supplier relationships at a senior level, particularly across priority categories

Operating Model and Governance

• Contribute to the development of procurement standards, methodology, and governance frameworks as the function builds out
• Ensure category activity aligns to the system of record and eSourcing tooling as defined by the operating model
• Support compliance with third-party risk management, contract management, and regulatory requirements as they apply to the Services portfolio
• Support the development of company-wide vendor management minimum standards
• Partner with the TPRM team to ensure appropriate onboarding due diligence and ongoing monitoring of vendors

Person Specification

Essential Experience

• Significant experience in senior procurement or category management roles, with a track record of building and running commercial category programmes, not just inheriting them
• Deep expertise in at least two of the core Services categories, including Consulting, Professional Services, HR or Workforce, Marketing, or Facilities
• Demonstrable record of building and delivering P&L savings in a complex, matrixed organisation
• Experience leading sourcing events and negotiations for high-value, multi-year contracts
• People leadership experience developing and managing a team
• Comfortable operating at the start of a transformation journey, able to create structure where little exists today

Desirable Experience

• Experience in a regulated environment, such as financial services or insurance
• Familiarity with eSourcing platforms and digital sourcing methodology
• Knowledge of contingent labour commercial frameworks and the procurement–HR interface
• Experience working with offshore or nearshore sourcing teams as an extension of the UK operation
• Exposure to spend analytics tooling and category data management

Behaviours and Attributes

• Commercial in instinct, focused on outcomes and value rather than process compliance
• Inquisitive and keen to embrace new technology and maximise AI utilisation
• Credible at senior stakeholder level, able to challenge, influence, and build trust simultaneously
• Resilient and self-directing, comfortable operating with ambiguity
• High standards of analysis and output, modelling what good looks like
• Collaborative across the leadership team and with business partners
• Pragmatic about sequencing, understanding that a broad category portfolio requires prioritisation

Work Level: Integration Leader

Reports to: Chief Procurement Officer

Recruiter: Matt Campbell

Close Date: 15th May 2026

What we offer:

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.

• Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.  

• Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.

• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. 

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com