Are you ready to get ahead in your career?
- We want to empower you to turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?
Key Responsibilities
1. Leadership & Operational Management
- Lead and manage the Security Operations Centre (SOC) team, including Detection and IR, Assessment, Support & Development, and Threat Intel teams.
- Define and execute the Security Operations strategy, ensuring alignment with MSOC and enterprise service objectives.
- Build a strong team of L2 Security Analysts, Threat Hunters, and Incident Responders, ensuring 24×7 coverage and operational excellence.
2. Security Monitoring & Incident Response
- Oversee real-time monitoring of customer environments using various security tools and technologies, including SIEM (e.g., FortiSIEM, Cisco Meraki), SOAR, and threat intelligence feeds (e.g., VirusTotal, AlienVault).
- Lead investigation and containment of security incidents, including malware outbreaks, unauthorized access, and data exfiltration attempts.
3. Service Assurance & Customer Governance
- Support customers through proactive threat monitoring and incident advisory.
- Collaborate with Service Managers and Account Teams on customer-facing reports, threat summaries, and risk posture reviews.
4. Cross-Functional & Vendor Collaboration
- Collaborate closely with Network Operations (L2), Cloud Operations, and Engineering to ensure end-to-end incident coordination.
- Manage external vendors and security partners for platform reliability and threat intelligence feeds.
5. Continuous Improvement & Transformation
- Drive automation of detection and response workflows through SOAR integration and AI/ML-based analytics.
- Champion continuous improvement through periodic SOC maturity assessments and gap remediation.
Performance Metrics
The success of this role will be measured by the following key performance indicators:
- Achieving ≥98% SLA compliance for incident response and resolution timelines.
- Reducing mean time to detect (MTTD) and mean time to respond (MTTR) to security incidents.
- Improving customer satisfaction through proactive threat monitoring and incident advisory.
What’s next?
- Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
- Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.