Head of Product - Foundations

We are looking for a Head of Product – Foundations to own the strategy, vision, and execution of our customer channel platforms across web, iOS, and Android. This role is accountable for platform performance, reliability, and scalability, enabling product teams to ship exceptional customer experiences efficiently. You will lead Product Managers and cross‑functional squads, partnering with Engineering, Design, Data, Security, and Legal to deliver impact at scale. As a senior leader, you will define a durable platform roadmap, establish best‑in‑class product practices, and ensure seamless delivery against company objectives for performance excellence, platform consistency, and speed of execution.

We're looking for someone with:

• 10+ years in product management with significant platform or infrastructure experience.
• 5+ years leading Product Managers and cross‑functional squads at scale.
• Proven track record operating multi‑platform customer channels with measurable improvements in performance and reliability.
• Strong product leadership: roadmap design, stakeholder alignment, and KPI ownership across markets.
• Experience establishing standards and governance for quality, privacy, and compliance across regions.
• Excellent collaboration skills across Product, Engineering, Design, Data, Security, Legal, and local markets.

What you'll be doing

• Set a clear, measurable multi‑year platform vision and roadmap aligned with our groupwide product and technology outcomes and company goals.
• Build and lead a high‑performing product organisation with clear ownership, decision frameworks, and KPI‑driven prioritisation.
• Ensure reliable, high‑quality delivery through strong planning, risk management, and governance.
• Define and enforce standards for platform quality, performance, accessibility, security, and privacy.
• Create reusable capabilities and enablement that other teams can adopt autonomously, with shared tracking for visibility and impact.
• Foster tight collaboration with Explore and vertical product areas to ensure end‑to‑end coherence across customer journeys.
• Guide and drive the strategy for the design system and accessibility, ensuring scalable, inclusive, and consistent experiences across all platforms.
• Platform Foundations: Own customer channels across web, iOS, and Android with comprehensive standards for performance, accessibility, security, and privacy.
• Developer Experience: Provide reusable capabilities, shared primitives, and automated CI/CD pipelines to enable fast, safe delivery at scale.
• Design System: Drive a coherent cross-platform system with components, tokens, and documentation to ensure consistency.
• Monitoring & Quality: Implement comprehensive monitoring frameworks with automated alerts to maintain high platform reliability.
• Content & Collaboration: Define streamlined content management and partner closely with Explore and verticals to align outcomes and continuously improve impact.