Head of Product Delivery

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GENERAL FUNCTION:

Key leadership position responsible for all product and portfolio strategy delivery to drive revenue growth and profit across the Bankcard line of business. Position will have overall responsibility for achieving the annual line of business profit plan by leading the end-to-end execution and delivery of bankcard products and capabilities across the organization This role bridges product strategy, technology, operations, and external partners to ensure seamless, compliant, and scalable delivery of product initiatives. Develops long-term strategic growth delivery plans focusing on customers, competition, profitability, risk management, product life cycle, and service considerations. Works closely with business partners in developing enhancements, new product concepts, and bringing innovation to market. Manage staff responsible for executing the key line of business growth strategies. Evaluating and developing product delivery ecosystem modernization roadmap and building business cases to drive key capability investment decisions. This leader will oversee complex delivery programs including new product launches, platform migrations, portfolio integrations, and ongoing feature enhancements, ensuring alignment with business objectives, regulatory requirements, and customer experience goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead end-to-end delivery of credit card products, from concept through launch and post-implementation optimization
• Translate product strategy into executable roadmaps, delivery plans, and measurable outcomes
• Ensure alignment across product, technology, operations, risk, compliance, and servicing teams
• Establish annual goals and objectives for key line of business deliverables.
• Manage the implementation of new products and/or product enhancements and functionalities.
• Develop and maintain relationships with key customers, internal business partners and key vendors as necessary.
• Effectively manage cross-functional teams on complex issues related to development, implementation, and ongoing servicing.
• Monitor industry trends and perform essential market research and analysis to define current and prospective customer needs.
• Oversee vendor performance, SLAs, and integration delivery.
• Coordinate across issuing platform, digital banking, rewards, fraud, and servicing systems.
• Build, lead, and develop a high-performing product delivery team and foster a culture of accountability, collaboration, and execution excellence while providing coaching and career development for team members.

SUPERVISORY RESPONSIBILITIES:

Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's degree. MBA or other Advanced degree is preferred.
• 20 or more years of relevant industry experience.
• In-depth understanding of product features, benefits, pricing, positioning, design and advertising.
• Proficiency in Excel, Word, and PowerPoint.
• Must have ability to effectively manage credit risk/return trade-offs to optimize profitability.
• Requires excellent organizational skills, quantitative skills, strong interpersonal communication skills and analytic expertise.
• Work requires experience and ability to influence and negotiate with individuals outside span of control and the associated decision making.

Head of Product Delivery

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

LOCATION -- Cincinnati, Ohio 45202

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.