Head of Payments Operations

We are looking for an experienced Head of Operations to lead our operational function for the Payments Gateway product. This role is critical in ensuring smooth, efficient, and scalable operations across multiple teams, including Sports and Delivery units, with direct impact on our high-risk industry payment solutions.
As Head of Operations, you will drive operational excellence, oversee end-to-end processes, and ensure regulatory and business compliance while building resilient systems and teams that support our ambitious growth.

What You’ll Be Driving:

• Leading and managing operational teams (Support, Monitoring, Analytics), ensuring seamless day-to-day performance;
• Developing and implementing operational strategies aligned with the overall Payments Gateway vision;
• Driving process optimization, risk management, and compliance within a high-risk industry environment;
• Ensuring automation, efficiency, and scalability of payment operations across multiple jurisdictions;
• Collaborating with Product, Technology, and Compliance teams to deliver operational excellence and support product growth;
• Defining and monitoring KPIs for operational performance, ensuring high service levels and continuous improvement;
• Acting as a key business partner to the Chief Payments Gateway Officer, providing insights and recommendations on operations strategy;
• Building, mentoring, and growing a strong operations team culture focused on accountability and results.

What Makes You a GR8 Fit:

• Proven experience (5+ years) in senior operations leadership roles within payments, igaming, fintech or high-risk industries;
• Deep understanding of payment flows, support, monitoring, analytics, risk management in complex environments;
• Strong track record of managing large, cross-functional operational teams;
• Experience working in fast-paced, global, and high-regulation industries;
• Strategic thinker with the ability to translate vision into actionable operational plans;
• Excellent communication, stakeholder management, and leadership skills;
• Ability to work in a dynamic, international setup with multiple time zones and regulatory frameworks.