Head of Outsourcing Centre of Excellence

Job Overview

Wargaming, a global online game developer and publisher, including World of Tanks and World of Warships, is seeking a Head of Outsourcing Centre of Excellence (CoE) to define, build, and lead a centralized outsourcing capability across the organization. Reporting directly to the Group Chief Operating Officer, this role will shape and execute a global outsourcing strategy that enhances scalability, optimizes vendor ecosystems, and ensures consistent quality across all external partnerships.

The scope spans game development, art production, QA, localization, live operations, player support, and corporate functions (e.g., Finance, HR, Procurement, IT services) - making it critical to both product delivery and enterprise operations.

This role carries a clear transformation mandate: to consolidate, standardize, and optimize a fragmented global outsourcing landscape into a centrally governed, high-performing model delivering measurable improvements in cost efficiency, quality, speed, and service outcomes.

Reports to

Group Chief Operating Officer

What will you do?

• Transformation Mandate & Strategy
• Lead the enterprise-wide transformation of outsourcing across development, player support, and corporate functions
• Define and implement a target operating model covering governance, vendor segmentation, tooling, and global standards
• Deliver measurable outcomes, including cost optimization, vendor consolidation, service quality improvements, cycle time reduction, and CSAT uplift
• Leadership & Executive Partnership
• Partner closely with the Group COO and senior leadership to define priorities and track transformation delivery
• Act as the executive owner of outsourcing performance across all domains
• Drive alignment across studios and corporate functions, leading change in a complex, matrixed environment
• Vendor Ecosystem Rationalization
• Assess and rationalize the global vendor portfolio across development, player support/BPO, and corporate services providers
• Establish tiered vendor strategies, preferred partner frameworks, and long-term strategic relationships
• Oversee vendor selection, contracting, governance, and performance management
• Operational Excellence & Integration
• Standardize processes and integrate outsourcing into internal workflows across production, player support, and corporate functions
• Implement consistent KPIs and SLAs (e.g., cost, delivery timelines, quality metrics, CSAT, service efficiency)
• Introduce tools and frameworks to improve visibility, forecasting, and scalability
• Performance & Continuous Improvement
• Establish robust reporting, benchmarking, and performance management frameworks across all outsourcing categories
• Drive continuous improvement initiatives and best practices via the CoE
• Build internal capability and governance to sustain long-term performance

What are we looking for?

• Extensive experience in outsourcing, vendor management, or external operations across multiple domains (e.g., gaming, technology, BPO, shared services)
• Proven track record of leading large-scale, enterprise outsourcing transformations, including vendor consolidation and operating model redesign
• Experience across both product-facing (development, QA, player support) and corporate functions (e.g., Finance, HR, IT, shared services)
• Demonstrated success in building and scaling Centres of Excellence or centralized operating models
• Strong leadership presence with experience influencing C-level stakeholders
• Deep commercial expertise, including complex vendor negotiations and cost optimization strategies
• Experience operating in a global, matrixed organization

What additional skills will help you stand out?

• Strong understanding of AAA production pipelines and live service operations
• Experience managing global player support/BPO environments (24/7, multilingual)
• Experience with outsourcing in corporate/shared services environments (e.g., Finance operations, HR services, IT support)
• Established network of vendors across development, BPO, and corporate service providers
• Experience driving organizational change and adoption at scale

Work mode

• Preferred location is Cyprus – relocation support can be provided
• Other key locations include, UK and Czech Republic
• Hybrid with International Travel
• This role is eligible for relocation & immigration support

Benefits

 

Benefits and perks are tailored to the local market and culture. Our benefits in Prague include:

• 5 weeks of Annual Leave per calendar year
• Additional paid time off 
• Sick Leave Compensation, Maternity & Paternity Leave Benefits  
• Career development and education opportunities within the company
• Meal card contribution
• Public transportation allowance
• Premium private healthcare
• Mental well-being program (iFeel)
• Multisport Employee discounts
• Personal Gaming Account 
• Coffee, fruits, and snacks in the office
• Company events
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward  

 

Please submit your CV in English to ensure smooth processing and review.