Head of ING Analytics NFR

ING is looking for a Head of ING Analytics NFR!

ING’s purpose is to empower people to stay a step ahead in life and business. Our strategy is built around our purpose and making the difference for people and the planet. We are an industry-recognized strong brand with positive recognition from customers in many countries, a strong financial position, an omni-channel distribution strategy, and an international network. If you want to work at a place where we believe that you can make the difference by using machine learning to generate data-driven products and solve the most pressing business challenges, please read on.

ING Analytics 

ING Analytics aims, by using data & AI, at differentiating ING as a leader in a data-driven organization, within the banking sector and beyond. The team consists of delivery tribes focused on the bank’s key domains (such as Operations, Retail Banking, Wholesale banking, etc.), local country analytics teams, as well as strong support areas around data management, technology, customer journey, UX, and an analytics office in charge of strategy, partnerships, portfolio and business development that you will be part of. 

We are incredibly excited about Analytics and the great potential for progress and innovation. We believe that analytics is a key differentiator in bringing superior customer experience. We wish to improve our operational processes and create new and innovative data-driven products that go beyond traditional banking, such as the platform models.  

Head of ING Analytics NFR, in Tribe Global AI & Data Platforms
As INGA NFR Lead you are responsible for leading a team of experts and act as an authority for the non‑financial risk (NFR) and control function in ING Analytics so that its activities—and the integrity of products, services and employees—comply with internal standards and (regulatory) requirements, operate smoothly, and can be demonstrated to supervisors and internal/external stakeholders.

You will lead the risk change agenda related to Analytics to enable the fast-paced world of (Gen), guiding ING to leverage new capabilities at scale in an efficient, effective, safe and compliant manner.

Your scope includes amongst others the INGA platforms and support for INGA’s delivery tribes on the topics of Non-Financial Risk, Data Protection, Data Governance and Model quality.

Role Profile

As Head of INGA NFR, you report to the Tribe lead of Global AI & Data Platforms. Your responsibilities include:

• Lead the change agenda within 1st and 2nd LoD: incorporate the fast-moving world of AI into effective and efficient governance processes. You will be a key player to help navigate this change to enable scalable use of these capabilities in a safe and compliant manner.
• Be recognized as business partner: You will be a key stakeholder to senior leadership regarding 1st and 2nd LoD in the Analytics agenda and bring an outside-in view on best practices in financial services.
• Implement best practice WoW: support all domains and entities with implementing efficient and effective risk processes related to AI and data, particularly the use of the global platforms and model development best practices
• Risk Management in INGA: Drive Risk Management practices across a complex, cross‑tribe organization; set guardrails, monitor KPIs, drive timely remediation, and keep risk within appetite. Drive adoption of Risk Management culture and standardized practices.
• NFR, Data Protection & Governance Enablement: Support INGA delivery tribes on Non‑Financial Risk, Data Protection, Data Governance, and Model Quality; translate policies into actionable controls, acceptance criteria, and “risk‑by‑design” ways of working across product teams.
• NFR Roadmap & Execution: Own and implement the INGA NFR roadmap in tight alignment with INGA, Risk, and related stakeholders; prioritize epics/features, sequence delivery across squads, and ensure transparent evidence of control design, implementation, and effectiveness testing.
• Planning, Budgeting & Benefits Realization: Support the (annual) financial processes and continuously improve the way-of-working in the organization to realize quality- and efficiency improvements. Report progress via clear KPIs and value-based narratives.
• Talent & Team Development: Lead a global team; foster a high‑performance, inclusive, and continuously learning culture.

About you

Education:

• Academic Master’s degree (MSc) in a related field

Experience: 

• 10+ years of experience of which 5+  years in a management position
• Track record of leading Risk Management programs in key business area(s)
• Must have financial services domain knowledge, including expertise at the intersection of risk, finance and data & AI domains.
• Proven ability to define strategy, manage global roadmaps, and lead cross-functional teams in complex matrix organizations
• Has experience working in a large (international) matrix organization
• Has a multicultural mind-set and a customer-focused perspective

Competencies 

• Execution and operational discipline: Strong track record of large-scale change delivery and BaU predictability
• Strategic Thinking: Ability to drive and execute long-term goals.
• Collaboration & Influence: Persuade and align stakeholders at all levels.
• Problem Solving & Simplification: Navigate ambiguity and simplify complexity.
• Team Leadership: Build high-performing, multi-disciplinary teams and promote talent. 
• Personal leadership in building and inspiring inclusive high performing teams, coaching people to grow whilst being interpersonal savvy
• Pragmatic and problem-solving, yet with an eye for the regulatory context and boundaries.     
• Excellent communication skills
• Mastery of the English language (written and in speech)

What do we offer?
A strategic, dynamic, and international setting, an innovative and fast-moving Analytics team, and great development opportunity.