Head of Field Service – 2D Laser

Own the success of a regional Field Service team supporting TRUMPF technologies. You’ll drive safety, quality, and productivity, develop talent, and ensure our customers get exceptional service—every visit, every time.

What you’ll do

• Ensure adherence to TRUMPF standards, methods, tools, and platforms in the field.
• Build team capability: plan capacity and skills, own the qualifications matrix, and execute short-/mid-/long‑term training plans.
• Set clear performance targets; review KPIs with the Technology Manager and translate them into actionable goals for each technician.
• Lead people operations: hiring input, onboarding, performance reviews, time/attendance, PTO, expense approvals.
• Coach and develop technicians; provide regular feedback and growth plans.
• Enforce field procedures: mission reports, expense policy, spare parts/tooling returns, and HSE compliance.
• Serve as primary contact for sales and customer inquiries; manage complaint resolution within the technology.
• Handle escalations; partner with management to define corrective actions and customer improvement plans.
• Collaborate closely with the Technology Service Manager to align resources and priorities.
• Travel ~30% with FSEs and for customer visits.

What you bring

• 3+ years in customer service management or field service leadership.
• Strong interpersonal, communication, analytical, and problem‑solving skills.
• Credibility with customers and internal stakeholders; proven relationship builder.
• Bachelor’s degree in a technical field, or equivalent education/experience.

Why this role

• Lead a high‑impact service team for industry‑leading technology.
• Blend people leadership with hands‑on customer problem solving.
• Grow your career in a global, innovation‑driven organization.