Head of Customer & Sales Enablement

What we want to accomplish and why we need you

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions.  Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

About the role

The Head of Customer & Commercial Enablement will be a critical, high-impact leadership role responsible for defining, building, and executing a holistic enablement strategy across our sales, customer success and customer ecosystem. This leader will build and manage a team to drive competency, adoption, and revenue growth by creating world-class training, content, and programs tailored to three distinct and strategic audiences. 

The Head of Enablement will build a team that will focus on three core strategic objectives:

Internal Enablement (Sales & Customer Success)

• Build and manage the team that manages the onboarding and continuous learning programs for Sales and Customer Success teams covering product knowledge, company strategy, market trends, competitive intelligence and outcome-based selling methodologies.
• Content Strategy: Work closely with Product and Marketing towards the creation and curation of all internal sales and success collateral (e.g., talk tracks, objection handling, battle cards, demo scripts, case studies) for all of Suki’ offerings (clinical, nursing, partners).
• Performance Measurement: Eventually develop a continuous certification program for sales and CS 

Provider Enablement & Onboarding (Suki for Clinicians)

• Manage a team of trainers that will provide on site and virtual onboarding and training support to our provider customer base (Suki for Clinicians). The team would work closely with the TPM and CSM to quickly onboard users with the end goal of driving adoption and usage expansion
• Develop a holistic program for customer enablement comprising of in-person, virtual and self service (eg Suki University) modes of training 
• Run the operations of this training team as a business function (capacity and schedule management of trainers, commercials of training) 

External Partner Enablement (Suki for Partners)

• Team Management: Build a small team and formal enablement framework to train the sales and go-to-market teams of our platform customers (e.g., ISVs, other tech companies) who are building their own solutions on top of our platform. The team may overlap with 1 above. 
• Sell-Through Success: Equip platform partners' sales teams with the necessary knowledge and materials to effectively articulate the joint value proposition, positioning their solution to their end customers.
• Technical Content: Partner with Product Marketing and Engineering to translate complex platform features into compelling, business-focused sales narratives for partners.

Requirements/Background:

• Experience: 12+ years of experience in Sales Enablement, Product Marketing, or Learning & Development, with at least 5 years in a management or director-level role building and scaling an enablement function.
• Domain Expertise: Proven experience within SaaS, Health-tech, and/or AI/ML technology organizations.
• Platform Expertise: Direct experience enabling teams to sell or support complex technical solutions, such as APIs, SDKs, or cloud platforms.
• Communication: Exceptional written and verbal communication skills, with the ability to influence and present to executive-level stakeholders.
• Partner Enablement: Experience establishing an external/partner enablement program from the ground up.

Preferred

• Familiarity with Learning Management Systems (LMS) and/or Sales Enablement platforms (e.g., Highspot, Seismic).
• Certification or deep experience in a recognized sales methodology (e.g., MEDDPICC, Challenger, SPIN).

Tell me more about Suki

• On a roll: Named by Fast Company as the Next Big Thing in Tech, by Comparably for the Best Leadership Team, by Frost & Sullivan for a Technology Innovation Leadership award, just to name a few.
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped given her a sense of balance.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better.

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country.  We know we are stronger this way, and we look forward to growing our team with these shared values.  In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $205k - $235k in CA.  This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

LI-remote