As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.
Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including:
Flexible paid time off
Hybrid work schedule
401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
Health & wellbeing benefits
Parental Leave benefits
Employee stock purchase plan
Your Role
The Head of Client Operations will be a collaborative leader with a vision of a superior client reporting and transitions experience, along with the ability to deliver on that vision. Working at the intersection of business and technology is paramount as is the ability to deliver results by working together with global colleagues and teams.
You will be Responsibilities for:
Must have a client first focus, possess market knowledge, remain current on industry trends and evolve our industry relationships
Pursue innovative ideas across the client lifecycle and effectively separate the firm from its competitors in terms of impact, quality, and efficiency
Enrich current protocols and introduce new tools that will further support and enhance a diverse, inclusive, and collaborative global work environment.
Proactively question traditional approaches and continually think of differentiated ways to deliver better outcomes. Possess knowledge of:
Client channels and needs of various retail and institutional clients (including intermediaries that cover similar responsibilities).
Incumbent and emerging technology platforms associated with client reporting and transitions
The Experience You Bring:
Must have fundamental knowledge of change management techniques to support speedy execution and continual delivery of business results
Provide input into the Client Operations capability model, ensuring it is aligned with the overall Investment and Distribution Services (IDS) strategy
Communicate the Client Operations and Investment and Distribution Services (IDS) strategy into the region in support of global and local priorities and create optimal resource allocations
Must be proficient at attracting and developing talent with an eye toward Invesco’s client focus and culture of excellence. Responsibilities include:
Develop and facilitate on the job training; and own leadership activities required to provide a focus on delivering the highest quality experiences, along with industry, product and technical knowledge
Accountable for ensuring all activities related to the corporate talent cycle are followed (e.g., goal setting, performance feedback and management, talent reviews, and compensation planning)
We are seeking an accomplished leader with a strong background in client transitions and client/product information reporting.
Significant experience in a senior level role, preferably in the asset management industry and multinational firm
Proven experience supporting development of a vision through execution and day to day leadership of a dynamic, client-focused organization
Proven track record of strong leadership within a global organization, including coordination with geographically separated centers of excellence
Experience creating and executing effective change management, leading others through transformational change
Undergraduate degree required, or equivalent qualifications. A graduate degree is a plus.
Pursuant to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other’s growth and development.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.
Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.