Head of Business Operations

Job Description

For more than 130 years, our company has brought hope to humanity through the development of important medicines and vaccines and today, we are at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals.

In Indonesia, our company has been established since 2005 and currently focuses on two main therapeutic areas, namely oncology and vaccines.

Brief Description

The Head of Business Operations (HOBO) is responsible for driving business growth, strategic and operational excellence by managing strategic alliances, overseeing new product launches, optimizing distribution, leading shared services, and serving as Chief of Staff of Managing Director and Project Management office (PMO) lead for critical transformation projects. This role partners closely with senior leadership to ensure strategic alignment, execution of key initiatives, and continuous improvement across the organization.

Key Responsibilities & Resource Weightage

1. Chief of Staff (40%)

• Serve as a trusted partner to the Managing Director and leadership team, facilitating strategic planning and execution.

• Coordinate leadership priorities, optimize meetings, and ensure alignment with strategic objectives.

• Prepare leadership for internal and external engagements, follow up on agreed actions, and escalate issues as needed.

• Drive organizational transformation, model new ways of working, and facilitate workshops for process improvement.

• Represent the MD in working groups and task forces, and develop content for key engagements.

2. Project Management Office (10%)

• Lead and oversee strategic projects, ensuring timely execution and measurable returns.

• Develop performance reports, facilitate cross-functional reviews, and manage key initiatives.

• Partner with regional/global colleagues on projects and drive continuous improvement in project management practices.

3. New Product Launch Management (10%)

• Lead cross-functional teams to plan, coordinate, and monitor new product launches, ensuring alignment with global, regional, and commercial stakeholders.

• Develop and execute launch strategies, prepare organization for market readiness, and track KPIs for post-launch analysis.

• Foster communication and collaboration with internal teams, external partners, and vendors.

4. Distribution (10%)

• Oversee Operational pricing activities done by Business Operations Senior Specialist: Manage Discount Price List (DPL) for all business units and oversee iDiscount processes.

• Issue resolution: Alignment with Supply Chain Management to address and resolve issues in sales and distribution tracking

• KPI review: Monitor, review, and rate key performance indicators for distribution activities.

• Communication to Distribution: Lead all communications to Distribution regarding pricing, partnership matters, and management reviews.

5. Alliance Management (5%)

• Develop and maintain strategic partnerships, source new business opportunities and grow a high-quality revenue pipeline.

• Execute engagement and marketing plans with partners, building multi-level relationships including executive stakeholders.

• Coordinate cross-functional activities and ensure adherence to contract terms and service-level agreements.

• Maintain marketing strategy for unpromoted products.

6. Shared Services (5%)

• Lead and manage the administrative shared services team to deliver high-quality support across business units.

• Manage relationship and KPIs with BSC Kuala Lumpur Meeting Services, and be the connector between BSC and Local Market teams to ensure model operates effectively and efficiently.

• Implement standardized processes and policies for efficiency and compliance.

7. Talent Growth and Coaching & Development (20%)

• Develop and implement individual development plans for direct reports, ensuring alignment with enterprise leadership skills and career aspirations.

• Provide regular coaching and feedback to build team’s capabilities and cross-functional collaboration, fostering a high-performance culture.

• Act as a role model and mentor within the Commercial Operations Team, promoting our company’s values and leadership behaviors through visible actions and decision-making.

• Champion talent growth initiatives by identifying high-potential team members within Commercial Operations Team, facilitating learning opportunities, and driving succession planning to strengthen organizational bench strength.

Our Company Enterprise Leadership Skills Required

• Execution Excellence

• Strategic Planning

• Networking & Partnerships

• Influence

• Change Catalyst

• Ownership & Accountability

• Emotional Intelligence

• Coaching & Development

Qualifications, Skills, & Experience

• Bachelor’s degree in business, marketing, pharmacy, or related field; Master’s preferred.

• 7+ years’ experience in alliance management, business development, strategy consulting, project management, or similar roles.

• Experience in Tier-1 consulting firms or corporate strategy is a plus.

• Proven ability to negotiate and manage complex partnerships and projects.

• Excellent leadership, communication, collaboration, and networking skills.

• Strong strategic thinking, creative problem-solving, and initiative, especially under pressure.

• Solid project management skills, attention to detail, analytical capability, and P&L understanding.

• Ability to work effectively across boundaries and influence key stakeholders.

• Fluent in English and Bahasa Indonesia.

Required Skills:

Business Support, Coaching Employees, Communication, Contact Center Management, Customer Care, Customer Centric Focus, Data Quality Management, Developing Pricing Strategies, Direct Marketing, Financial Operations, Leadership, Market Development, Operations Management, People Leadership, Process Optimization, Product Management, Quantitative Analytics, Vendor Management

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

02/18/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.